Role:Customer Service Adviser
Location: Barnstaple
Salary:£23,410 -£24,897.86 (FTE)per annum depending on experience
Two positions:
Hours: Full Time - 37 hours per week – permanent
Part Time – 22.2 hours per week –fixed term contract (9-12 months maternity cover)
The Role
As a member of the Customer Care Team you will be the first point of contact for customers, ensuring queries (whether by phone, in person, or in writing) are dealt with in a positive, professional and helpful manner. You will be responsible for resolving issues or effectively signposting customers to specialist teams and partner agencies and giving informed guidance on a variety of North Devon Homes services including estate management, repairs, rent enquiries and other housing related matters.
The main responsibilities of the role are:
* To provide our customers with a “one-stop shop” service, endeavouring to resolve their enquiry at a first point of contact
* To pro-actively seek solutions to customer enquiries by communicating with colleagues and contractors
* To use a range of IT packages, ensuring all customer enquiries are fully and accurately recorded
* The ability to remain calm and “diffuse the situation” whilst dealing with a wide range of enquiries.
About You
* You will have a passion for helping people and the ability to stay calm in a crisis
* You will be able to tactfully deal with a wide range of customers
* You will have experience in providing advice and the ability to offer practical solutions to customer enquiries
* You will have experience of working in front line customer service
* You will be a good problem solver and innovative thinker.
Benefits
* 27 days holiday plus bank holidays
* 7% Employer contribution Pension
* Cash Plan of up to £1400 per year
* Employee Assistance Programme (EAP)
* Health & Wellbeing Support
* Family Friendly Policies
* Cycle to Work Scheme
* Tech Scheme
* Refer a Friend Scheme
The successful candidate will be required to complete a Basic DBS check.
Closing date: Monday, 22 April 2024 – 10:00
Interviews: TBC
Applications must include a completed North Devon Homes application form and supporting statement and CV.
We are proud to be aDisability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied. We request that all applications are submitted with a completed Equality & Diversity Form.
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