We are seeking an experienced and motivated Senior Housing Benefit Officer to join a forward-thinking North West London local authority at a pivotal time for welfare and financial assessment services.
Working within a complex and constantly evolving regulatory environment, you will play a key role in delivering a high-performing, customer-centred financial assessment service. You will manage and support a team responsible for assessing and administering financial assistance towards Housing Benefit, Council Tax Support and social care contributions for approximately 21,000 households - around one in five residents in the borough and among its most vulnerable.
You will ensure accuracy, consistency and timeliness in decision-making while maintaining compliance with legislation, guidance and best practice. A strong focus will be placed on service performance, quality assurance and continuous improvement, ensuring the service achieves maximum outcomes and contributes positively to the Council's Comprehensive Performance Assessment (CPA), including the Use of Resources element.
The role requires excellent leadership skills, a sound understanding of welfare benefits legislation, and the ability to manage change while maintaining service delivery. You will work collaboratively with internal teams and external partners to improve outcomes for residents and support the Council's wider strategic objectives.
This is an opportunity to make a meaningful impact in a service that directly supports the borough's most vulnerable residents.
How to Apply