Company description: XPO TRANSPORT SOLUTIONS EUROPE Job description: Customer Service Advisor Gotham 12-month fixed-term contract Logistics done differently. Were looking to bring on board a Customer Service Advisor to join our busy team in Gotham, working full-time on a 12-month fixed-term contract to cover maternity leave. Youll be the first point of contact for British Gypsum and XPO Transport sites, helping us deliver excellent service through strong communication, problem solving and proactive issue prevention. If you enjoy speaking to people, finding solutions and managing a varied workload, this role is for you. Pay, benefits and more: Salary up to £27,000 per annum 25 days holiday (plus bank holidays) option to buy more High street discounts Cycle to work scheme Workplace pension and other XPO perks What youll do on a typical day: Be the first point of contact for customer queries across British Gypsum and XPO sites Monitor inbound/outbound calls and maintain service standards Prevent issues and provide creative solutions when challenges arise Carry out root cause analysis and support improvements Handle internal claims queries Support KPI delivery and daily operational communication Assist the management team and complete accurate shift handovers Promote a positive, engaged team environment and continuous improvement What you need to succeed at XPO: Experience in a distribution, transport or warehouse customer service environment Strong verbal and written communication skills Confident with Microsoft Word, Excel and Outlook Proactive, reliable, organised and able to work independently Flexible approach with strong problem-solving skills Be part of something big. We strive to create an inclusive environment for all our colleagues, where everyone feels welcomed, empowered and where you can bring your true self to work. You may not feel you tick all of the boxes we have written above, so even if your experience doesnt precisely match the job description but you feel you have the skills needed, please feel free to reach out to our recruitment team for an initial discussion. Your skills and passion set you apart and we welcome diverse people and perspectives at XPO. We encourage applications from people of all different backgrounds and identities. To empower you to do as well as possible during the recruitment process, if you require any changes or amendments to our application and interviews, please dont hesitate to let us know.