Salary: £18,000 - 18,000 per year Requirements: Maths and English GCSE – Grade 4/C or above. You must have the right to work in England and have lived here for the last 5 years. Excellent verbal and written English skills. A genuine interest in IT, computers, and how technology works. A logical mind that enjoys figuring out puzzles and fixing things. Patience and a desire to help people who are frustrated with technical problems. Willingness to ask for help and support your colleagues. Responsibilities: Answer incoming calls, emails, tickets, and web chats from clients regarding IT issues. Accurately log details of faults and requests into our Service Management tool. Diagnose and resolve basic technical issues such as password resets and account unlocks. Assist with software installation and Microsoft Office/365 queries. Address basic hardware faults for laptops, printers, and peripherals. Keep users updated on the status of their tickets and ensure high levels of customer satisfaction. Dedicate 20% of working hours to apprenticeship studies, workshops, and coursework. Technologies: Hardware Support Web Office 365 More: We are Atos, building a team to provide IT support and services to essential public sector clients across the UK. Our Apprenticeship programme offers a pathway to long-term IT careers within the Birmingham community. As part of this program, youll work as a 1st Line Support Desk Agent, receiving a nationally recognized qualification while gaining practical experience in a supportive environment. We are headquartered in Birmingham Business Park and are excited to invest in the future of our apprentices. last updated 5 week of 2026