At XPS Group we operate a hybrid/flexible working style. We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, religion or belief. As part of our Disability Confident pledge we run the ‘Offer an interview’ scheme at XPS. If you have a disability and meet the ‘essential criteria’ described in the person specification for the role being applied for, you are guaranteed an interview. Access to the Disability Confident scheme simply requires you to (1) show you meet the essential criteria described in the person specification, and (2) in the Offer an Interview Scheme section on our application form tick the box for ‘do you wish to be considered under the Guaranteed Interview Scheme?’ If you are successful in your application you undertake pre‑employment checks which include: Right to Work confirmation, DBS Disclosure check, Qualification checks, Employment and/or educational references covering five years & Satisfactory credit check. If you have any questions or require further assistance, please email recruitment@xpsgroup.com
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included. As disability confident committed, we will support all applicants throughout the recruitment process. Each stage of the process is inclusive and offers reasonable adjustments where required. If you need the job description in an alternative format or would like us to do anything differently during the application process, please let us know.
Job details
Contractual hours: 36.25
Basis: Full Time
Job category/type: XPS Administration
Date posted: 26/05/2026
Job reference: REQ003625
Pensions Administrator (Insurance)
Location: Reading
Employment Type: Permanent, Full Time
Grade: Associate
Hybrid
About XPS Group
XPS Group is a prominent and growing UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.
About the Role
Our teams of pensions administrators provide services to a wide range of insurance and trust-based pension schemes, including defined benefit, defined contribution, career average revalued earnings, and hybrid schemes. We are currently seeking a Pensions Administrator to join our team, to provide an effective and efficient pensions administration service to XPS Administration clients, whilst participating in achieving team objectives. This is a hybrid role with an office presence expected twice per week but will require more office time during the initial ‘settling in’ period.
Key Responsibilities
* Performing various administration tasks e.g. handling of data changes, general enquiries, retirements, transfers and deaths, this includes:
* Adhering to best practice procedures in all aspects of pensions administration related tasks as defined by the Company.
* Updating relevant pension administration databases and systems.
* Logging post/correspondence.
* Handling HM Revenue and Customs (HMRC) queries.
* Receiving and handling internal and external telephone queries.
* Running automated systems calculations.
* Performing manual benefits calculations.
* Producing letters to ‘draft standards’ via Electronic Document Management system (EDM) in response to customer queries and arranging for them to be issued after checking.
* Returning original documentation and certificates to customers.
* Amending of, and with experience developing into checking non‑financial work e.g. change of address.
* Developing a basic knowledge and awareness of insurer and associated schemes.
* Assisting the team with project related work e.g. bulk mailshots to scheme members.
* Working closely with other departments/teams both internal and external to the Company in order to provide a total service to our clients. E.g. Pensions Accounts, Payroll, Administration Support and others as required.
* Ensuring the accurate updating of time recording system (Virtual Office) for both chargeable and non-chargeable activities and meeting required utilisation targets.
Your Profile
* Previous office-based experience ideally gained within the financial services or pensions industry would be advantageous. This role is likely to appeal to individuals with up to 12 months experience although not exclusive as all applications will be considered on an individual basis.
* Able to demonstrate a basic awareness and/or knowledge of pensions industry.
* Able to demonstrate a numerical aptitude evidenced by work related experience or academic achievements as listed below.
* IT proficient, in particular Microsoft Word, Excel & Outlook.
* Excellent organisational and planning skills.
* Ability to work in advance of deadlines and prioritising multiple tasks.
* Able to see projects/tasks through to completion within given timescales.
* Willingness to learn.
* Able to follow instructions, procedures, policies and assimilate information quickly in a consistent manner.
* Able to take ownership and responsibility for own work.
* Enthusiastic, positive and flexible approach to work.
* Effective interpersonal skills.
* A high degree of accuracy and attention to detail is required in order to perform their duties both numerical and written.
* Good oral and written communication skills.
* An active listener and able to follow through on the instructions given.
* Able to work as part of a multi-disciplined team.
* Good problem‑solving skills.
* Able to recognise the need for a customer focused approach to their delivery both in terms of quality and exceeding customer expectations.
Qualifications
* Educated to a minimum of A Level or equivalent standard.
* Ideally a minimum of three C grades or above at A Level or equivalent qualification.
* Strong Maths and English GCSE or equivalent qualification – minimum grade B.
* Willingness to study for a relevant pensions qualification e.g. CPC/DPC/RPC/APMI).
* Demonstrates a commitment to progressing a pensions administration career.
* A self‑motivated approach to professional and personal development.
* Flexible approach to work pressures.
* Developing technical pensions knowledge i.e. different pensions provisions available – DB/DC and CARE.
* Continues to seek ways of improving processes and procedures.
* Forming successful professional relationships both internally and externally.
* Successfully progressing CPC/DPC/RPC/APMI.
* Sharing knowledge with colleagues.
* Developing more junior members of staff.
What We Offer
Enjoy a competitive salary, annual discretionary bonus, and 25 days’ holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.
XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.
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