About Us
LendInvest is the UKs leading FinTech platform for property finance. Over the past 17 years we have grown from just our two founders to a team of over working to make property finance simple for everyone.
A workplace culture built around trying new things, getting things done and having fun while we do it has helped us lend more than £8 billion of mortgages, put thousands of new or improved homes into the UK housing market and successfully launch on the London Stock Exchange. We have big plans to continue growing the business, our products, our technology and our people.
About the role
Were looking for an experienced Internal Sales Team Leader to lead and support our growing team of Business Development Associates in Glasgow. This is a fantastic opportunity for someone with a strong background in mortgage lending, call centre or customer service environments, and a proven ability to manage high-performing phone-based sales teams.
Youll be responsible for day-to-day team management, performance coaching, and ensuring our BDAs provide outstanding support to our mortgage broker network. The team plays a key role in managing inbound enquiries, qualifying leads, and supporting brokers throughout their journey with LendInvest and youll be central to making sure we maintain a high-quality, responsive service.
This role offers the opportunity to shape how we support our sales function from the inside, working closely with senior leaders across distribution and operations.
Key Responsibilities
1. Lead and manage a team of 6 BDAs, setting performance goals, coaching, and conducting regular 1:1s
2. Oversee day-to-day workload allocation, including call coverage, web chat, and email response times
3. Monitor team KPIs, call quality, and productivity to ensure high service standards are met
4. Act as a senior point of contact for broker escalations and internal queries
5. Collaborate with field-based BDMs and Sales leadership to align internal support with external activity
6. Support training and onboarding of new team members, including ongoing skills development
7. Contribute to continuous improvement of internal sales processes and broker experience
8. Maintain a strong working knowledge of LendInvests mortgage products, criteria, and systems
What Were Looking For
9. Previous experience in a team leader or management role within a customer service or call centre environment
10. Solid understanding of the UK mortgage market experience working at a lender, broker, or mortgage distributor is strongly preferred
11. Proven ability to lead and motivate a team in a phone-based sales or service role
12. Strong communication and interpersonal skills, with a hands-on and collaborative leadership style
13. Highly organised with excellent time management and a proactive approach to problem-solving
14. Comfortable working in a fast-paced environment with changing priorities
Why Join Us?
At LendInvest, youll be joining a business thats passionate about innovation and customer service in the mortgage space. Youll have the chance to make a real impact, lead a high-potential team, and grow your career within a company that values progression and continuous improvement.
Benefits & perks
15. Competitive salary + company bonus scheme
16. Hybrid working policy
17. ️ 25 days holiday (increasing with the length of service)
18. Private healthcare
19. Enhanced parental leave
20. Matched pension contributions up to 4%
21. Critical illness cover
22. Employee Assistance Programme & Mental Health support
23. Life assurance
24. Regular performance reviews to promote a culture of growth and development
25. Leadership training for managers
26. Give as you earn scheme for charitable donations
27. Support for attending conferences and professional learning & development
28. Discounts via Perkbox
29. Cycle to work scheme
30. Season ticket loan
31. Electric car loan scheme
32. Monthly socials & annual offsite