VANRATH are delighted to be assisting a leading Broadband Company with the recruitment of multiple Customer Service Agents. Fantastic company to work in, one of the best company cultures in NI and opportunities for progression. The position will be based in the company's Dargan Crescent - Belfast office. 37.5 Hour working week. This is an immediate need for the company, and individuals who are immediately available will be preferred to others. Initially this will be a temporary contract (Great likelihood of Permanency depending on performance). Salary £23809.50 other Additional Benefits (Top Company) Responsibilities First point of contact for customers via inbound calls and other channels, consistently delivering high-quality service Supporting customers with a range of queries-technical and non-technical-from product and service info to account and billing (full training provided) Redirecting customers to relevant departments when needed Accurately logging interactions and updating account details Collaborating with management to uphold communication best practices and meet internal SLAs and KPIs Thriving in a fast-paced, supportive, and enjoyable team environment Making retention calls-understanding concerns of customers considering leaving and offering tailored solutions to retain their business Identifying customer needs and pain points to provide personalised support and guidance The Ideal Person Experience working in a similar role Strong communicator Positive individual Great telephone manner Great attention to detail levels For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence. I would highly recommend Vanrath. Very quick response to my application. I have been working with Dan, who has been extremely dedicated to finding me a role that was best suited to my future career development. He has kept me up to date with every stage of the process. I am now starting a great role, thanks to Dan who has provided a positive experience in this transition. Jack was extremely supportive and helpful throughout the recruitment process, answered any queries I had, kept me informed on any progress the entire time. This provided me with more confidence going into the interviews and helped me secure my new role quickly. Marty is professional and helpful, with an excellent level of industry understanding. After a few conversations, Marty was able to recommend the right role for me, which fitted my aims and interests perfectly. During the process he was insightful, helpful and ensured I understood my options. Skills: customer service call call handler admin agent telephone customer Benefits: Additional Benefits