Bowood Hotel, Spa & Golf Resort, Calne, Wiltshire (commutable from Chippenham, Swindon, Bath)
Lead the guest experience at one of Wiltshire’s most distinctive luxury destinations. Set within 2,000 acres of historic parkland in Calne, Bowood Hotel, Spa & Golf Resort offers a unique blend of 4-star hospitality, an award-winning spa, and a championship golf course. Our guests come to switch off, celebrate, and indulge—and the Front Office team plays a central role in making that happen.
We are recruiting a Front Office Manager / Front of House Manager to take full ownership of the guest journey, leading from the front and setting the tone for exceptional service from arrival through to departure. This is a full‑time, permanent opportunity for an experienced hotel Front Office Manager working on a shift rota basis Monday‑Sunday.
The Role
Reporting to the Deputy General Manager, you will lead all Front Office operations, overseeing reception, nights, guest relations, and porters. This is a hands‑on leadership role where you will balance service excellence with strong commercial awareness.
You will be responsible for ensuring a seamless guest experience while driving performance across key areas including guest satisfaction, team engagement, and revenue.
Key Responsibilities
* Leading, developing, and motivating a multi‑functional Front Office team
* Owning the end‑to‑end guest journey, ensuring consistently high service standards
* Managing daily operations to ensure efficiency, accuracy, and a warm, professional welcome
* Driving revenue through effective room allocation, upselling, and system utilisation
* Monitoring performance against KPIs including guest feedback, RevPAR, and departmental costs
* Working closely with Housekeeping, Food & Beverage, Reservations, and Accounts to ensure smooth operations across the hotel
* Recruiting, training, and coaching team members to build a strong, engaged team
* Identifying opportunities to improve processes, enhance service, and increase profitability
About You
* Proven experience in a senior Front Office role within a quality hotel or resort environment
* A hands‑on leadership style – you will be visible, approachable, and lead by example
* Strong commercial awareness and confidence managing budgets and driving revenue
* The ability to build and develop high‑performing teams
* Excellent communication skills and a natural ability to engage both guests and colleagues
* A proactive mindset with a focus on continuous improvement
You will also understand the realities of a busy hospitality environment, including weekend and peak‑period working.
Most importantly, you will be part of a unique estate environment where no two days are the same and where you can genuinely shape the guest experience.
Benefits include
* Free entry to Bowood House & Gardens during open season
* Heavily discounted golf membership (post‑probation)
* Discounted spa treatments and 50% off Temple Spa products
* Employee Assistance Programme via Hospitality Action
* Company events and team engagement initiatives
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