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Salary: £21,000 per annum, plus excellent benefits
Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch
Location: Burlington Lodge, Swanley, Kent, BR8 7AU
About the Role
Churchill Estates Management offers an exciting opportunity for someone who loves working with people, with a background in administration and customer service, to join our retirement development as a Lodge Manager. This role allows you to make a positive difference daily in the lives of our Home Owners by being a friendly neighbour, organising activities, coordinating the development, managing contractors, completing health and safety checks, and more.
Reporting to the Area Manager, you will manage property maintenance and provide first-class service to Owners. You will be the trusted on-site contact, liaising with customers, contractors, suppliers, and Churchill colleagues.
This role is vital to the success of the Lodge and the enjoyment of Owners, offering substantial rewards.
About You
Your passion for excellent customer service is essential. With an outgoing and friendly personality, you enjoy working with people and know when to act with sensitivity and diplomacy. You should be able to manage safety and security effectively, display good judgment, and remain calm under pressure. While engaging socially with residents, you will also be comfortable working independently and using your initiative.
You should be an accomplished administrator, computer literate, and experienced with Microsoft Office applications, including Outlook, to support event organisation and site maintenance.
This position is ideally suited for individuals with experience in retirement living, social housing, hospitality, uniformed services, charity, or health & social care sectors. A successful Lodge Manager is someone who enjoys front-of-house work and is committed to delivering top-tier customer service with excellent administrative skills.
About Us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We oversee over 200 developments nationally, managing more than 8,000 apartments and serving over 10,000 retired people. We are rapidly growing with ambitious future plans.
Join us and become part of a professional, award-winning, customer-focused team.
Our Company Values: TORCH - Trust, Openness, Respect, Communication, Honesty
How You’ll Be Rewarded
* Annual holiday entitlement of 24 days + Bank Holidays
* A day off on your Birthday
* Life Assurance
* Eye Care reimbursement
* Professional development and qualifications
* Thorough induction and ongoing training
* Highly rewarding work
We seek the best people to join our team and uphold our values. If you want to be part of our success story, apply today.
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