Job description
Service Desk Analyst - Tier 1
Permanent
York - Hybrid working - 2 days a week on site
My client is undergoing an exciting IT transformation and as such has a requirement for additional Support in the team.
This role is a great opportunity for a recent graduate or someone looking to make their first step within IT support.
Full training will be provided
Key skills include:
* 1st line support experience working in a similar customer facing role.
* Experience working to and reporting against SLAs
* Knowledge of Windows 10 and Microsoft Office 2016.
* Excellent communication skills, at all levels, with technical and non-technical audiences.
* Provide consistently, excellent levels of customer service.
* Ability to learn quickly and share knowledge with other team members.
* Strong methodical troubleshooting/problem-solving skills.