Salary: £40,000 - 40,000 per year Requirements: ITSM process management experience specifically in Asset & Configuration or Risk, Compliance & Quality Experience with ITIL good practices Customer/Supplier facing skills, such as relationship management or account management Strong written and verbal communication skills with all levels of an organization ITIL Foundation qualification (desirable) Experience working for or within a SIAM organization (desirable) Experience working for or within a Product operating model (desirable) ITSM Process owner experience (desirable) Responsibilities: Collaborate with stakeholders to manage and enhance ITSM processes Act as a point of contact for customers and suppliers, ensuring satisfactory relationship management Provide support and insight into Asset & Configuration management practices Facilitate communications across various organizational levels to ensure alignment and efficiency Assist in the implementation of ITIL practices within the team Contribute to continuous improvement initiatives related to ITSM processes Work on-site in Birmingham initially, with a transition to remote work post-initial phase Technologies: Support ITIL ITSM More: We are Exalto Consulting, and we are currently seeking a permanent Service Analyst to join our team. This position requires working on-site in Birmingham 1-2 days a week initially, with the possibility of remote work afterward. We offer a competitive salary of up to £40,000 depending on experience. Our client is looking to hire as soon as possible, and we are committed to finding the right candidate, even if it requires waiting through a notice period. last updated 8 week of 2026