Coherent empowers market innovators to define the future through breakthrough photonics technologies - from advanced materials to complete laser and optical systems. Our innovations drive impact across industrial, communications, electronics, and instrumentation markets, helping customers solve complex challenges and unlock new possibilities. Based at the Scotland Science Park, Glasgow, we design and build world-leading laser systems that power innovation across industries - from renewable energy and microelectronics to life sciences, medicine, and fundamental research. Our mission is simple: to make a real difference by delivering lasers known for exceptional reliability, performance, and precision. THE ROLE Lead a high-impact HR Shared Services team delivering fast, accurate, and employee-focused support across two major regions. This role combines leadership, hands-on case management, and operational coordination-perfect for someone who thrives in a fast-moving, growing environment. Location: Glasgow | Hybrid: 3 days on-site per week ROLES & RESPONSIBILITIES * Lead, mentor, and develop the Case Management & Employee Support team. * Ensure high-quality, timely resolution of Tier 0/1 HR queries and transactions. * Oversee case triage, routing, escalations, and VIP case management. * Drive accuracy and compliance in all HR transactions-onboarding, changes, exits, data updates. * Partner closely with the HR Operations team and Malaysia HRSS hub to ensure smooth handovers and consistent service. * Monitor KPIs and service quality, identifying opportunities for process and service improvement. * Ensure compliance with data privacy, security standards, and regional employment regulations. * Support operational planning, coverage coordination, and continuous improvement initiatives. * Build strong stakeholder relationships and collaborate cross-functionally to enhance employee experience. ABOUT YOU * 6-7+ years in HR operations/HRSS with experience handling high-volume cases. * 3+ years leading or mentoring HR teams. * Strong knowledge of HRIS systems, case management tools, and data accuracy best practices. * Solid understanding of GDPR, data privacy, and multi-jurisdiction HR compliance. * Experience handling escalations and VIP cases with professionalism and discretion. * A proactive, adaptable mindset-you thrive in a dynamic environment. * Excellent communication skills; fluent English is essential (additional German, Swedish or Finnish speaking is a plus). * A passion for coaching, improving processes, and elevating the employee experience. This role offers an exceptional opportunity to leverage your HR operations expertise while leading a high-performing case management team, driving operational coordination, and supporting team development through mentoring and guidance, making a meaningful impact on employee experience and service excellence across multiple countries and cultures. WORKING CONDITIONS Working conditions typical of a climate controlled and professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers. SAFETY REQUIREMENTS All employees are required to follow the EHS procedures and Coherent Scotland EHS standards. QUALITY & ENVIRONMENTAL RESPONSIBILITIES Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System. CULTURE COMMITMENT Ensure adherence to company's values (ICARE) in all aspects of your position at Coherent: Integrity - Create an Environment of Trust Collaboration - Innovate Through the Sharing of Ideas Accountability - Own the Process and the Outcome Respect - Recognize the Value in Everyone Enthusiasm - Find a Sense of Purpose in Work Current employees who wish to apply should submit a cover letter detailing their interest in the position and how their skills and experience align with the requirements of the role.Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. It's an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us! Note to recruiters and employment agencies: We will not pay for unsolicited resumes from recruiters and employment agencies unless we have a signed agreement and have required assistance, in writing, for a specific opening.To lead the Case Management & Employee Support team, ensuring high-quality, timely HR support for employees and managers across EMEA and North America. This role combines hands-on case management, team leadership, and operational coordination, focusing on first-line HR support, triage, transaction processing, and escalation, while supporting process improvement and collaboration with the HR Operations team. Success in this role requires adaptability and a proactive approach to change in a fast-evolving environment.