Description Senior Messaging Engineer, Messaging & Telephony team - Technology Directorate Scale F Permanent Full time Location - Leeds Job Description The messaging team is a senior third-line technology team that implements, supports, and enhances enterprise solutions such as Messaging and Email Security. This role is an ideal opportunity for a technical expert who can help deliver new solutions, enhance existing solutions, also getting hands on with 3 rd line support. Flexible Working Options: This role is open to flexible working patterns, including: Job share Flexible start and end times Part time working Compressed hours (subject to approval) Working from abroad (subject to policy) Hybrid working with a minimum of 40% office attendance per month Opportunities in Leeds: We’re excited to be growing our presence in Leeds, a city we’ve been connected to for nearly 200 years! Our modern, accessible office in the City Centre offers a supportive, flexible working environment. The majority of roles, including this one, are now available in Leeds, giving you the chance to build a meaningful career outside of London while contributing to our mission from a dynamic and growing location. You’ll work collaboratively with London-based colleagues in a hybrid model, with regular opportunities to travel into the London office to meet and connect together in person. Want to learn more? Discover what makes our Leeds office such a dynamic place to work by visiting our Leeds page for more details. A day in the role: Your day might begin with a stand-up to align with your team’s sprint. Next, you may have some project work to do or a project meeting to attend, where you’ll be modernising the Bank through the services, you’re responsible for. After that, you may draft and raise a change request through the Bank’s formal change processes to change or update email policies. The following day if you’re in the office, you could have lunch in the canteen with some of your colleagues. In the afternoon, you may have a support call from a user about an issue with their email encryption, checking to ensure our monitoring tools haven't alerted us to anything untoward. Once you’ve sorted that call, you’ll document the fix so that colleagues in your team and division better understand the services you support. The rest of the afternoon could be spent reviewing a problem ticket and technical documentation of an upcoming feature for the Banks current messaging stack and identify any required actions for the team. Minimum Criteria Demonstrable Experience Supporting, delivering and administrating changes within Exchange Hybrid and Exchange Online, along with Security Email Gateways (SEG’s) and supporting email encryption technologies Handling multiple work-streams to tight deadlines dealing with conflicting and changing demands across a varied portfolio Demonstrate a proven technical background and a commitment with keeping technical skills up-to-date and relevant, especially in Enterprise Messaging Technologies Comprehensive troubleshooting skills The ability to craft concise, informative user and technical documentation Essential Criteria Experience with managing highly secure messaging in a complex network environment Demonstrable experience mentoring junior colleagues and sharing knowledge with second- and first-line teams Experience simplifying complex email estates Good PowerShell skills Proficient in written/verbal communication, and stakeholder management skills Desirable Criteria Proficient with supporting and delivering: Secure Email Gateways (Mimecast and Clearswift) MX Records and Email DNS Authentication (SPF, DKIM, DMARC) Email encryption (PGP, TLS, and PME) Cloud Fax Solution Email Journal Archiving (Enterprise Vault) Advanced PowerShell skills Experience migrating complex email solutions to Exchange Online Adept in Agile ways of working with delivery of tasks in a sprint methodology Knowledge of ITIL framework (understanding of Incident, Problem, Change) Don't hesitate to apply if you don't meet all the essential criteria. We value diverse perspectives and believe that different backgrounds can contribute to our team's success. It is important to note that the Bank has a robust ITIL Change Management process, has business-critical processes that depend on our Messaging tools, and requires incidents on these technologies to be resolved quickly. Because of this, you will also be part of our on-call rota and on occasions be required to work evenings and weekends to perform certain tasks, especially on live systems. Additional renumeration is currently available for both the on-call rota and working out of hours (overtime). How this role fits into the wider Bank: This role is part of the Digital Workplace domain which is responsible for selecting, delivering and continuously improving a portfolio of digital services that help colleagues across the Bank to collaborate, communicate and be productive irrespective of role, device, or location. The Bank of England is at the start of its journey in modernising our Messaging tools, we are at a really exciting stage where we are utilising more technologies within the Microsoft 365 space and adding other new cloud Messaging tools too. This role will be crucial in helping the Bank modernise the email service available to its colleagues, and to help us understand how we make the best use of the services available. Our Approach to Inclusion The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve. At the Bank of England, we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it’s by drawing on different perspectives and experiences that we’ll continue to make the best decisions for the public. We welcome applications from individuals who work flexibly, including job shares and part time working patterns. We've also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they're needed. For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders. Finally, we're proud to be a member of the Disability Confident Scheme. If you wish to apply under this scheme, you should check the box in the ‘Candidate Personal Information’ under the ‘Disability Confident Scheme’ section of the application. Salary and Benefits Information We encourage flexible working, part time working and job share arrangements. Part time salary and benefits will be on a pro-rated basis as appropriate. We offer a salary as follows: Leeds circa £55,280 - £62,190 In addition, we also offer a comprehensive benefits package as detailed below: Currently a non-contributory, career average pension giving you a guaranteed retirement benefit of 1/80th of your annual salary for every year worked. There is the option to increase your pension (to 1/65th) or decrease (to 1/105th) in exchange for salary through our flexible benefits programme each year. The Bank has the discretion to vary standard accrual rates and dial up and dial down rates at any time and to withdraw dial up and dial down options at any time. A discretionary performance award based on a current award pool. An 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits. 26 days’ annual leave with option to buy up to 12 additional days through flexible benefits. Private medical insurance and income protection. National Security Vetting Process Employment in this role will be subject to the National Security Vetting clearance process (and typically can take between 6 to 12 weeks post offer) and the passing of additional Bank security checks in accordance with the Bank policy. Further information regarding the vetting and security clearance requirements for the role will be provided to the successful applicant, and information about how the Bank processes personal data for these purposes, is set out in the Bank's Privacy Notice. The Bank of England welcomes applications from all candidates, but as a UK Visas and Immigration (UKVI) approved sponsor, we have a responsibility to comply with the Immigration Rules and guidance. As such, our ability to employ individuals who require sponsorship for immigration purposes is limited. The Bank cannot guarantee that you and / or the role you are applying for will be eligible for sponsorship and that any application made to UKVI will be successful. Eligibility will therefore be considered on a case-by-case basis. The Application Process Important: Please ensure that you complete the ‘work history’ section and answer ALL the application questions fully. All candidate applications are anonymised to ensure that our hiring managers will not be able to see your personal information, including your CV, when reviewing your application details at the screening stage. It’s therefore really important that you fill out the work history and application form questions, as your answers will form a critical part of the initial selection process. This role closes on Thursday 6 November. The assessment process will comprise of two interview stages. There will be a technical assessment during interview one. With the second interview focusing on competencies relevant to the role. Please apply online, ensuring that you complete your work history and answer ALL the application questions fully and in detail as your application will not be considered if all mandatory questions are not fully completed.