LB Lambeth - Tenancy Rights Advisor
Tenancy Rights Advisor (Contract)
Job Title: Tenancy Rights Advisor
Employer: LB Lambeth
Contract Type: Fixed-Term / Agency Contract
Rate: £30.96 per hour
Location: Hybrid / Office-Based / Community-Based (adjust as needed)
Hours: Full-time / Part-time (adjust as needed)
Job Purpose
We are seeking an experienced and knowledgeable Tenancy Rights Advisor to provide specialist housing and tenancy advice to residents facing housing insecurity, tenancy disputes, homelessness risk, or landlord-related issues. The successful candidate will support vulnerable tenants by offering practical guidance, advocacy, casework management, and representation where appropriate.
Key Responsibilities
* Deliver high-quality tenancy and housing rights advice in line with current housing legislation and local authority procedures.
* Support tenants experiencing issues such as eviction, rent arrears, harassment, disrepair, anti-social behaviour, and homelessness.
* Manage a caseload of clients, maintaining accurate records and case notes.
* Liaise with landlords, housing associations, local authorities, solicitors, and external agencies to achieve positive outcomes for clients.
* Conduct advocacy and negotiation on behalf of tenants.
* Assist clients with housing applications, appeals, complaints, and tribunal preparation where required.
* Provide advice on welfare benefits and financial support linked to housing stability.
* Deliver outreach sessions, workshops, or drop-in advice services where necessary.
* Ensure all work complies with safeguarding, confidentiality, GDPR, and organisational policies.
Essential Requirements
* Proven experience in tenancy support, housing advice, homelessness prevention, or welfare rights.
* Strong knowledge of UK housing legislation, tenancy law, and homelessness duties.
* Experience managing complex casework and supporting vulnerable individuals.
* Excellent communication, negotiation, and advocacy skills.
* Ability to work independently and prioritise a busy workload.
* Competent IT and case management skills.
* Understanding of safeguarding and equality legislation.
Desirable Skills
* CIH qualification or relevant housing/advice certification.
* Experience working within local government, housing associations, or charitable organisations.
* Knowledge of welfare benefits and debt advice.
Personal Attributes
* Compassionate and client-focused approach.
* Resilient and solution-oriented.
* Strong attention to detail and professional integrity.
* Ability to build trust with diverse communities.
Contract Details
* Competitive hourly rate of £30.96 per hour.
* Contract duration to be confirmed.
* Flexible working arrangements may be available.
* Enhanced DBS may be required depending on service delivery.
Morgan Hunt is an equal opportunities employer.
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