Digital & Tech
Store
London Support Office
Location
London, Greater London
Contract type
Permanent
Position type
Full Time
Salary
Competitive + Benefits
Closing date: 6th March 2026
How We Hire
Everyone is welcome at M&S. No exceptions. It's your background, abilities and differences that make you, uniquely you. And when you're part of M&S, that individuality has the potential to make waves.
About the role
This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.
Summary
In this role, with a core focus on Store Compliance, Property Management, and Loss Prevention technologies, you will lead major initiatives that modernise compliance processes, improve store execution, and reduce exposure to theft and fraud. You will champion the scaled introduction of intelligent sensing, monitoring, and audit technologies to strengthen controls across stores and assets, enhance data‑led decision making, and simplify regulatory and operational workflows.
This role demands a hands‑on delivery leader with strong technical competence, outstanding foresight, and the ability to navigate sophisticated, high‑risk environments. You will foster collaboration across engineering, product, retail operations, property, finance, and vendor partners—driving continuous improvement and embedding a culture of accountability, compliance, and evidence‑based decision making.
All the details
What's in it for you?
Working at M&S means being part of something bigger - We help to deliver quality, value and service to millions of customers every day. We're inclusive, fast paced and always evolving, with a strong sense of purpose and we focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
* 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you've completed your probation
* Competitive holiday allowance with the option to buy more
* Discretionary bonus schemes linked to your performance and ours
* Strong pension and life assurance to help plan for the future
* Tailored induction and training to support your development from day one
* Exclusive perks and savings through our M&S Choices portal
* Market-leading family policies, including parental, adoption and neonatal leave
* 24/7 wellbeing support, including virtual GP access and mental health services
* One paid volunteer day a year to support a cause that matters to you
What you'll do
Using your technical expertise, you will remove delivery blockers, improve quality, and ensure programme efficiency. You will apply agile delivery practices to drive organisation‑wide change, building trust through predictable execution, transparency, and clear communication, following the M&S Way.
More specifically, the Senior TPM role embodies 'own it and get it done', with key responsibilities including:
* Lead sophisticated, multi-disciplinary initiatives and programmes within a product-led organisation, delivering innovative digital and IoT solutions that uplift colleague experience and operational efficiency.
* Track and lead end-to-end product and programme execution, ensuring delivery against outcomes through effective cadences, progress reporting, and transparent communication.
* Develop strategic roadmaps, objectives and key results, and investment priorities with Product Managers and Engineering to accelerate delivery of M&S's colleague productivity ambitions and ensure a customer‑first approach across Tech.
* Own and assure the technical delivery and release strategy, advising senior partners, leading risks, and acting as the primary customer concern point for high-impact issues.
* Drive proactive dependency and integration planning, enabling confident delivery across products, domains, and operational teams.
Who you are
* Experienced in agile delivery at scale, with a track record leading sophisticated transformation programmes across operational and risk‑sensitive environments.
* Skilled in service management, with a strong control‑ and compliance‑first attitude that ensures store‑facing technologies are robust, reliable, and continuously improved.
* Commercially astute, able to build cases and lead vendor performance for high‑value delivery related to estate management and loss prevention.
* A strategic problem‑solver who challenges assumptions and drives innovative, technology‑led approaches to improving compliance and reducing operational risk.
* An outstanding partner manager, capable of influencing and engaging at all levels—including executive leadership, store operations, property, and finance.
Everyone's welcome
We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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LI-Hybrid
Hybridrole
Benefits
Wellbeing hub
Get access to resources to support your wellbeing, including a free virtual GP service.
Colleague Networks
We want you to feel supported, no matter what.
Family & Carers Network
A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.
Health and Wellbeing Network
Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.
Cancer Network
Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.
Gender Equality Network
Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.
LGBTQ+ Network
Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.
Menopause Network
Initiating and encouraging open conversations about menopause by offering support and sharing experiences.
Forces Community Network
Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.
Culture and Heritage Network
Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.
How to Apply
Here's what to expect at each stage of the application process. This can change depending on the role you've applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.
Send us your application
Fill in our short application form and hit submit.
Online assessment
Depending on the role you are applying for, you may be invited to do an assessment. Your Talent Acquisition Partner will guide and inform you along the way.
Interview
We'll invite you to join us for an interview. This could be remote or in person. Here, we'll ask you some role based technical questions and examine the behaviours we're looking for.
Decision
After we've made our decision, we'll be in touch. If you've been successful, we'll officially invite you to join the team and let you know the next steps.