Customer Service Executive Location: Manchester (Hybrid 3 days in office, 2 remote) Salary: £23,000 £25,000 DOE benefits The Company Join a fast-growing tech-driven business that provides innovative solutions to the payroll and contractor market. With cutting-edge software and a strong reputation for service excellence, this company is shaping the future of workforce management. Their collaborative culture, supportive leadership, and exciting growth plans make it a fantastic place to develop your career. The Role As a Customer Service Executive, youll be the first point of contact for clients, agencies, and contractors ensuring they receive outstanding service every time. From resolving queries to supporting onboarding and system use, youll play a vital role in delivering a smooth and professional customer experience. What youll be doing: Responding to client and contractor queries by phone, email, and live chat Supporting onboarding processes and system navigation Building strong relationships to ensure positive customer experiences Working with internal teams to resolve issues quickly and effectively Maintaining accurate records and ensuring compliance across processes Providing feedback to help improve processes, products, and service delivery About You Were looking for someone who is: Experienced in customer service, ideally within payroll, umbrella, recruitment, or a fast-paced office environment An excellent communicator clear, professional, and confident on phone and email Strong on organisation and attention to detail, with the ability to manage multiple priorities Proactive, approachable, and keen to learn new systems and processes A real team player who enjoys solving problems and supporting clients Whats on Offer £28,000 £32,000 DOE Hybrid working (3 days Manchester office, 2 days remote) 25 days annual leave bank holidays Pension, life assurance, and wellbeing support Career development in a growing, forward-thinking business