Job Description
* Understand, review and continually improve the guest journey through associated golf areas.
* To ensure that the golf shop and associated areas are set up to the standards required for daily business.
* To liaise with the Golf Operations Manager and Duty Manager to have full knowledge and understanding of the business for the day/week.
* To ensure the use of the golf tee time system in accordance with company policy to ensure maximum sales and product awareness.
* To encourage golfers to use the on and off course food and beverage facilities prior to, during, and on completion of the rounds.
* To be fully conversant with all the terms of membership, policies and procedures together with the cost structures and any particular arrangements afforded to some members.
* To seek to attract new members whilst making every effort to maintain existing membership levels.
* To maintain the standards of presentation and cleanliness of the golf shop at all times.
* To ensure all cash received is accounted for and is kept secure at all times.
* To personally adhere to the company standards of dress code and behaviour at all times and as indicated in the policy manuals.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications
* Minimum 1 year of experience in golf operations or luxury guest‑facing hospitality
* Exceptional guest service skills, with the ability to engage confidently and professionally with high‑expectation guests
* Strong understanding of golf etiquette and the luxury guest journey
* Experience using tee‑sheet or booking systems, with high accuracy and attention to detail
* Impeccable personal presentation, reflecting 5‑star brand standards
* Proactive sales and service mindset, with the confidence to promote memberships, retail items, and F&B offerings
Additional Information
What is in it for you?
* Exclusive Discounts:
o Fairmont Cheshire, The Mere, Spa and Golf discount
o Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
o 20% off food and beverage in on-site restaurants
* Colleague restaurant
* Being part of The Mere Team – our culture is unique!
* You will benefit from training and development opportunities
* Competitive salary and benefits including pension
* 28 days of holiday including public holidays
* 1-5 days service award based on length of service
* Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
* And last but not least you will get to work with a team of EXTRAORDINARY people