About the role
As a Loss Prevention Partner (LPP) in our Profit Protection team, you'll add value to the efficiency and profitability of the shop where you are based and be an integral part of the team. You'll investigate trends and report on key themes regarding shrinkage to protect our profits. You'll protect your fellow Partners and customers by patrolling the shop floor to deter potential theft and monitoring CCTV for signs of suspicious behaviour.
Due to the nature of the role, you need to be 18 years or older. You'll work on a rota basis, including evenings and weekends.
Key Responsibilities
* Be a point of contact for branch Profit Protection issues, escalating as required.
* Mitigate the risk of malicious harm to Partners and Customers.
* Manage shrinkage performance within budget and risk appetite.
* Address all aspects of shrinkage, including external and internal dishonesty, procedural failure, and administrative error.
* Support and coach fellow Partners on minimizing shrinkage and completing procedures correctly.
* De-escalate conflict situations professionally; may include detaining or banning individuals committing offences.
* Support with investigations when required.
Essential Skills and Experience
* Excellent verbal and written communication skills.
* Confidence in resolving conflicts.
* Great attention to detail to spot trends and signs of profit loss.
* Good customer service and relationship-building skills.
Desirable Skills and Experience
* Previous experience in loss prevention or a customer-facing environment is beneficial but not essential, as full training will be provided.
About The Partnership
We're the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re committed to building a happier world, innovating, and diversifying. We pride ourselves on price, quality, and service, and foster a culture of ownership, kindness, and respect.
We embrace differences and create an environment where everyone can thrive, grow individually and collectively.
Important Points
Some roles require pre-employment vetting, including DBS checks, which will be explained during recruitment. We encourage prompt application as vacancies may close early due to high interest. We support flexible working arrangements, which can include flexible hours, job sharing, or shorter contracts; discuss options with the hiring manager during your interview.
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