Practice Management
· Organise and schedule meetings and appointments on behalf of Partners.
· Distribution of post upon receipt and ensure outgoing post is prepared in time for the daily collections.
· Ordering of stationery and literature.
· General reception duties (where required) to provide a professional and consistent welcome to all visitors and callers.
Business Processing
· Ensure the end-to-end business processes are adhered to and tracked efficiently.
· Input, update and maintain client data using appropriate IT systems.
· Process all online applications using an external IT system.
· Process new business applications as required.
· Maintain accurate records of archiving and filing.
· Reprioritise workload to ensure that all urgent work is actioned in a timely manner.
Team responsibilities
· Project a professional image in both appearance and attitude and provide quality support on time to agreed standards.
· Maintain a good working relationship with colleagues, clients and third parties.
· Provide cover for other team members upon request as per business need.
· Support SWM events throughout the year (where appropriate).
Be involved and contribute to team meetings.
Knowledge and experience:
· Previous experience in an Office Administrative support role
· Good working knowledge of Microsoft packages
· Comfortable with learning/using electronic (client) data systems
Skills and behaviours:
· Ability to multi-task and work to deadlines, ensuring quality is never compromised.
· Excellent face-to-face and telephone client interaction skills and ability to quickly build rapport.
· Ability to build strong relationships with others by delivering on promises and by dealing with queries effectively and courteously.
· Ensure confidentiality is maintained at all times.
A willingness to work as a team member.
Benefits:
* Company Pension
* Company PMI Scheme
Hours of Work: Monday to Friday - 34 Hours per week (Mon to Thurs 9am to 5pm & Fri 9am to 4pm)
Job Type: Full-time
Pay: £23,000.00 per year
Benefits:
* Company pension
* Private medical insurance
Experience:
* Office & Administration: 2 years (required)
Language:
* English (required)
Work Location: In person