Customer Support Assistant – Aesthetic Nurse Software
Location: Coleshill, Birmingham (Full-time Office Based)
Starting Salary: £26,000, depending on experience
About Aesthetic Nurse Software
Aesthetic Nurse Software (ANS) is a leading SaaS platform in the medical aesthetics industry, trusted by over 3,000 clinics across the UK and internationally. We support nurses, doctors, and dentists running their own aesthetic clinics with everything they need to manage and grow their business - from digital patient records to online bookings, payments, and marketing tools.
We’re on a mission to make life easier for small business owners in the medical aesthetics space and help them succeed with an all-in-one solution. To do that, we’re looking for a Customer Support Assistant to join our growing team and help us deliver outstanding service every step of the way.
The Role
We’re looking for a personable and organised Customer Support Assistant to help our clients feel supported and confident using Aesthetic Nurse Software. You’ll be the first point of contact for clients, responding to queries, troubleshooting issues, and guiding them through key features of the platform.
Your role will be central to building trust, encouraging long-term customer success, and ensuring our clients see real value in the software. Strong communication, problem-solving skills, and a customer-first approach will be crucial.
Key Responsibilities
* Respond to incoming phone calls, WhatsApp’s and emails with professionalism and empathy
* Guide clients through setting up key features and ensure they understand how to get the most out of ANS
* Provide support to team members with admin tasks when required
* Make outbound calls to clients regarding ongoing queries or issues
* Troubleshoot issues and escalate technical problems to our development team when needed
* Proactively follow up with clients to make sure they feel confident and supported with the software
* Build strong, trusted relationships with our clients to encourage loyalty and satisfaction
* Become a product expert on Aesthetic Nurse Software
* Capture feedback and share insights with the wider team to help us continuously improve
* Maintain accurate and detailed records of client interactions in our CRM system.
What We’re Looking For
* A customer-first mindset - always aiming for the best outcome for our users
* Patience, empathy, and adaptability to suit different customer needs
* A natural communicator who enjoys building relationships and making customers feel valued
* Strong listening and communication skills, both written and verbal, with the ability to ask the right questions and understand customer challenges
* Confident in handling challenges and providing reassurance to customers when resolving issues.
* Self-motivated and proactive, with the confidence to take ownership of your work
* Effective time management and the ability to prioritise multiple tasks
* Tech-savvy and comfortable learning new software quickly
* A team player who can collaborate effectively with Sales, Support, and Product teams.
Experience
* Minimum 3 years experience in a customer support or customer success role
* Experience within a SaaS or technology company is an advantage but not essential
* Background or knowledge of the aesthetics, health, or beauty industry is a bonus
* Confident with CRM software, helpdesk systems and other office productivity tools
What We Offer
* Salary of £26k, depending on experience
* Smart casual dress code and a modern, creative office space.
* Paid holidays and onsite parking.
* Opportunities for future career growth and development.
* Comprehensive training programme for systems, products & approach.
If you’re passionate about customer success and want to be part of a fast-growing SaaS company making a difference in the medical aesthetics industry, we’d love to hear from you!
Apply now and become part of the team at Aesthetic Nurse Software.
Job Type: Full-time
Pay: £26,000.00 per year
Benefits:
* Casual dress
* Company pension
* On-site parking
Ability to commute/relocate:
* Coleshill B46: reliably commute or plan to relocate before starting work (required)
Application question(s):
* What interests you about this role?
* Why do you think youre a good fit for our Customer Support role?
Experience:
* Customer support: 3 years (required)
* SaaS: 3 years (preferred)
Work Location: In person