We’re looking for a proactive and well-organised Facilities Coordinator to join our Facilities Team. This role is ideal for someone who enjoys working collaboratively, keeping things running smoothly behind the scenes, and supporting colleagues, contractors and customers with a friendly, solutions-focused approach. You’ll be part of a team that helps ensure our buildings, systems and services operate effectively, contributing to safe, well-maintained environments across the organisation. What you’ll be doing Coordinating facilities activity with internal teams, contractors and consultants, helping ensure services are delivered efficiently and to a high standard. Supporting the team with administration — attending meetings, taking minutes, maintaining records and keeping key systems accurate and up to date. Monitoring and maintaining facilities data, including finance and performance information, and helping produce reports that support good decision-making. Acting as a first point of contact for enquiries and issues, resolving queries professionally or signposting appropriately, and keeping customers updated throughout. Tracking customer satisfaction information, helping identify trends and opportunities to improve service delivery. Managing documentation and uploads across housing, asset and finance systems, ensuring information is consistent and reliable. Helping identify ways to streamline processes, improve efficiency and support continuous improvement across the team. Providing dependable support for office and telephone cover, representing the Facilities Team where required and contributing positively to shared goals. What we’re looking for Experience working in a facilities, maintenance or social housing environment, with an understanding of asset-related processes. Confident use of IT systems, with strong organisational and administrative skills and an eye for detail. Clear and respectful communication skills — able to build positive relationships with colleagues, contractors and customers. A practical, calm approach to problem-solving, with the ability to prioritise effectively in a busy environment. Experience dealing with enquiries and complaints professionally, ensuring people feel supported and informed. Ability to build cooperative working relationships and work well both independently and as part of a team. Numeracy and accuracy when producing written information, data or reports. Flexibility to support occasional evening work, and a full UK driving licence with access to a business-insured vehicle. Application Deadline - Sunday 29th March Please note the above date is subject to change, and the advert may be closed early dependent on applications received. If you are interested in applying, don't wait! Why join us? As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as; 25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave* Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave* Enhanced Pension scheme contributions Our Health Care Plan gives you money back for dental, optical, therapy costs and more Subsidised Healthy Living benefits i.e. gym membership or yoga classes Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language Car Lease Scheme, Cycle to Work scheme* Volunteering days in the local community We offer a Salary Sacrifice Pension option* *Subject to eligibility criteria About Us Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester. We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice, where differences are recognised as strengths in delivering our purpose. WCHG operates anonymous recruitment selection practices. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes. Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.