Customer and Cross Sell Technical Manager
Location: Gateshead, Team Valley, UK
Contract: Permanent, Full-Time
Salary: Competitive + Benefits
Travel: European travel required (approx. 1 week per month)
Biscuit International UK is the leading specialist supplier of own-label gluten-free biscuits and cookies in the United Kingdom. Located in Gateshead, our production facility operates three lines, with an annual output exceeding 4,300 tonnes annually in plain, chocolate, and sandwich biscuit formats. We are part of Biscuit International, Europe's leading private label biscuit and bread substitute manufacturer, with a rich heritage of over 400 years of expertise in delivering excellent taste at great value.
Were looking for a highly skilled Cross Sell Technical Manager to join our technical team and play a pivotal role in supporting Biscuit Internationals European factories to successfully supply UK retailers, high street discounters, and brand owners.
Flexibility is essential as occasional out-of-hours work may be required. If you thrive in a fast-paced environment and enjoy building strong relationships across borders, this role is for you.
Key Responsibilities
* Act as the primary technical contact for UK customers and Biscuit International sourcing entities.
* Ensure all manufacturing sites meet UK customer codes of practice and support audits, including action close-outs.
* Develop and implement the BIUK Food Manufacturing Standard, aligning with UK customer requirements.
* Manage third-party auditing teams and support continuous improvement across sourcing sites.
* Provide technical support during UK customer audits and maintain accurate portal information.
* Respond to customer and sourcing entity enquiries promptly (within agreed SLAs).
* Support UK specification writing during peak periods.
* Represent Technical at C2L Project Meetings and communicate key updates to the wider team.
* Maintain a single source of information for all cross-sell SKUs and factories.
* Track costs related to audits, portals, SEDEX/SMETA, and travel.
Skills and Experience:
* A degree in Food Technology, Food Science, or equivalent.
* Food Safety Level 3 and HACCP Level 3 (Lead Auditor training desirable).
* Minimum 2 years experience in a Technical/Quality Manager role within food manufacturing.
* At least 5 years experience working with UK retailer supplier standards.
* Strong understanding of retailer codes of practice and frameworks.
* Excellent organisational, communication, and time management skills.
* Ability to work independently and manage multiple projects in a fast-paced environment.
* High resilience and a collaborative mindset.
* Computer literacy (Microsoft Office, SharePoint).
* HACCP Level 4, Food Safety Level 4.
* Knowledge of SAP.
* Ability to communicate in Dutch and/or French.
Why Join us?
At Biscuit International UK, we pride ourselves on our commitment to quality, innovation, and sustainability. Our team is dedicated to producing high-quality products that meet the evolving needs of our customers. By joining us, you will be part of a dynamic and supportive team that values collaboration and excellence.
In our hiring practices, we are committed to creating an inclusive and diverse workplace. We believe that a diverse team brings a wealth of perspectives and ideas, driving innovation and success. We adhere to fair hiring practices, ensuring equal opportunities for all candidates, regardless of their background.