Responsibilities
* Responds to guests and staff inquiries, requests and complaints in a prompt and courteous manner
* Ensure security of guest rooms and privacy of guests
* Ensures all lost property items left in guest rooms are recorded on the worksheet and handed in to the Supervisor/Manager at the end of the shift
* Ensures all maintenance and safety hazards are promptly reported to the Supervisor/Manager to minimize hazard risk
* Takes personal responsibility for equipment, ensuring it is operated correctly and secure at all times
* Maintains an up to date knowledge of all chemicals and cleaning products, and the correct handling procedures
* Reports any unusual or suspicious persons/activities happening in the area of security to the manager
* Reports any maintenance issues including burned out light bulbs
* Puts stationary in folder along with pens and places in desk drawer
* Check under bed, drawers, and closet for left behind articles and or trash
* Cleans sink and fixtures
* Ensures all lost property items left in guest rooms are recorded on the worksheet and handed in to the Supervisor/Manager at the end of the shift
* Restock all terry, soap, glasses, comment cards, coffee and other amenities
* Clean coffee pots when needed, - ensures pots are plugged in
* Arrange furniture following use by guests
* Deliver and retrieve items on loan to guests e.g. iron and ironing boards
Qualifications
* No education or experience required, we will train one on one
* Ability to follow instruction
* Good communication skills are an asset
* Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
* Professional appearance and manners
* Weekend availability, Excellent customer relations.
* Must have time-management skills.
* Adaptable to change and be able to handle multiple priorities under pressure.
* Eager and focused to exceed guest expectations.
Benefits
* 28 days holiday per annum
* Additional Holiday with length of service milestones
* Flexible schedule
* Pension
* Free Parking whilst on shift
* Rewards and recognition
* Growth opportunities
* Dedicated Training Programme
* Team, Friends and Family Hotel rates
* Up to 40% of food discounts
* Referral Bonus starting at £250
* X3 complimentary nights stays to use in the UK, Ireland or North America
* Education & Skills Development Reimbursement program
* All Northland United Kingdom & Ireland team members are eligible for their brands specific perks in North America
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