The Team
United Kingdom & Ireland (UK&I) is the largest business for Deliveroo and is at the forefront of strategic, commercial and operational innovation. Functions include commercial, operations and marketing, and teams in the UK&I partner closely with global functions such as product, technology and consumer to deliver results for our customers. Regional UKI presents one of the biggest growth opportunities available to Deliveroo and we are building a team of commercially savvy, entrepreneurial and ambitious individuals to help us fulfil our potential.
The role
We are looking for a Launch Manager to join our Greater London team. This is a rare opportunity to become a leader in the Regional Team, with direct ownership of results within your zones. You'll lead your team of up to 7 market activators to deliver challenging selection goals and work cross-functionally to improve selection across all segments. This is an exceptional role for someone who enjoys working at pace, thrives in ambiguity and possesses a strong bias for action. You will report to the Programme Lead.
What you'll do
* Manage and develop a high-performance sales team that hit their ambitious monthly targets through coaching, clear structure and direction
* Take responsibility for signing high priority local gems that are critical to the local CVP and coaching the team to do this as well
* For your clusters, be the business owner of the sales program KPIs & CVP metrics across all segments, working with your team or with others to drive improvement.
* Have a deep understanding of your CVP in the cities. Know who the best partners are across all markets & segments; identify gaps vs competition and cuisine gaps. Leverage that knowledge to build precise, detailed plans on how to improve the CVP in your clusters
* Work closely with the respective regional managers in Greater London and SMB - including setting priorities for the Account Managers managing accounts within the clusters on metrics such as signage, menu completeness, rejections, etc.
* Lead and participate in tactical initiatives required to support the Javelin project in your clusters. Could include in-person marketing activations, sprints on cluster metrics such as signage, menu completeness or rejections.
Requirements
* 4+ years' sales or commercial experience, ideally across sales and account management. Excited by a demanding target driven environment
* Inspiring leader who role-models excellence and motivates teams in-field 4 days / week
* Commercially sharp, performance-minded and clear communicator to multiple stakeholders. Will need to be able to manage complex stakeholder matrix across multiple levels (eg. RDs, RMs, Process/Product, Central Strategy)
* Ideally experienced in Salesforce, able to diagnose issues with data and influence teams to follow process to ensure data quality is complete
* Demonstrable leadership skills either with direct reports or coaching, mentoring and project leadership
* Track record of delivering outstanding commercial results
* Self-starter, entrepreneurial, hard worker and well organised, enjoys working autonomously and having a mixture of field-based (3-4 days per week) with the team and office/home working (1-2 days per week)