Domestic Assistant
Harplands Hospital, Stoke - On - Stoke, ST4 6TH
Full Time - 20 hours per week.
Salary: £24,169.00 pro rata per annum plus Serco benefits
Here at Serco we are looking for Domestic Assistants to join our growing team at Harplands Hospital. As the Domestic Assistant you will be responsible for providing a high-quality cleaning, catering and general support service to the ward based team ensuring a pleasant homely environment for the patients.
Main Accountabilities:
Clean and maintain the work area in line with work schedules and in an efficient manner, ensuring a safe environment for all.
Follow best practice' procedures associated with cleaning and control of infection.
Ensure all cleaning equipment is used correctly and then cleaned and stored away after use. Also, to check the equipment before use for any faults.
Set tables, and correctly serve patients with three main meals per day, in addition to any drinks / snacks required. Take the temperature of meals before serving.
Ensure accurate records are kept of all food temperatures and amounts of daily food wastage. Clear and load the dishwasher with all patients' crockery and cutlery, ensuring there is always enough items for each mealtime. Liaise with the nurses and catering staff regarding numbers of patients and any special food requirements, to ensure patients are provided with the correct meals. Help and support patients in choosing their food and drinks where necessary. To be helpful, friendly, professional and compassionate with all patients, visitors and staff in the Unit. Take part in any other training required.
Ensure good communication (listening, talking, reading) with patients, visitors, staff and colleagues in the unit.
Undertake other duties as required, following appropriate training.
Co-operate fully in ensuring compliance with the Health and Safety at Work Act 1974.Take reasonable care of your own safety and that of others who may be affected by your acts of omissions, including patients, staff and visitors. Not, intentionally, recklessly or otherwise commit any act that adversely affects measures taken to protect the Health, Safety, Welfare and Sustainability of yourself or other users of the Hospital.
Fire safety; follow the Trusts' fire safety procedures and direction from the ward.
What you'll need to do the role
Good standard of general education, good reading and writing ability and numeracy skills.
Able to obtain certificates in Food Hygiene or NVQ Level 1 or 2 in Cleaning Building interiors, Basic Health and Safety certificate or Basic Food Hygiene certificate.
Experience in a customer focus environment.
Good Common Sense and able to work with minimum supervision.
Understanding of maintaining a clean environment.
Able to communicate clearly with others.
Be sensitive and understanding.
Able to use own initiative.
Receptive to change.
Reliable, Confident, Compassionate, Flexible, Caring.
Able to react to situations calmly and able to work well as part of a skilled team.
Live within an acceptable travelling time of the Hospital.
Able to work additional hours often without prior notice and when required.
Why Serco?
Meaningful and vital work:Working within soft services at Serco means that you'll play a critical role in ensuring that patients continue to receive the care they need 24/7.
A world of opportunity:It takes a diverse team to support a hospital and we're big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you'll find all the opportunity you need to evolve your career.
Great people:Hospitals are busy places and you will find yourself interacting with staff, patients,visitors and of course your supportive team. You will be a significant part of the hospital.
What we offer:
Salary:Competitive salaries with annual reviews.
Pension: Up to 6% contributory pension scheme.
Holidays: 25days' annual leave plus bank holidays.
Training and development:We offer a wide range of learning opportunitieswith over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
Employee networks:Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
Charity:Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
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