Broker Executive
Salary: £26,910.00 per annum plus Veolia benefits and pension
Hours: 40 hours per week Monday - Friday 08:30 - 17:00
Location: Cannock, WS11 8JP (3 days office based)
What we can offer you
* 25 days of annual leave
* Facilities parking and subsidised lunch
* Access to our company pension scheme
* Discounts on everything from groceries to well known retailers
* Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
* One paid day leave every year to volunteer and support your community
* Ongoing training and development opportunities, allowing you to reach your full potential
Responsibilities
* Answering and recording all inbound calls and emails - ensuring resolutions are arranged and communicated effectively
* Always putting our customers first and finding personalised solutions to meet their needs
* Building strong relationships with both internal and external customers to ensure we deliver the best service
* Constantly seeking ways to improve the customer experience and resolve any challenges they may face.
* Keeping up-to-date records and adhering to data protection regulations to ensure customer confidentiality.
* Supporting the business by promoting Veolia's products and services to our customers.
* Embracing a curious and proactive attitude to continuously develop our knowledge and skills
* Working collaboratively with other teams to deliver timely resolutions for our customers.
* Bringing your best selves to work every day to achieve targeted growth and provide exceptional service.
Qualifications
* Proven Ability to put the customer first, whether it's face to face or on the phone
* An ability to take the time to truly listen to customers and understand their needs, ensuring effective communication
* Enjoy working as part of a team and thrive under pressure, with a flexible and can-do approach
* Use strong planning and organisational skills to deliver excellent service
* Show great interpersonal skills and pay attention to detail in everything we do
* Be proactive, adaptable, and always willing to go the extra mile for our customers.
* Have a passion for personal and professional growth, and a commitment to exceeding expectations
* Be open to a broad range of activities and able to adapt to changing business needs
* Good attention to detail, speed of typing, and a friendly telephone manner are essential
* A basic understanding of business finance and customer profitability is important
* Be proficient in using Google Office Applications and able to learn new systems quickly
* Take initiative and have a genuine interest in going above and beyond for customers
Equal Opportunity Employer
We are an equal opportunity employer and welcome applications from all backgrounds. We are a Disability Confident Employer and offer reasonable adjustments as required.
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