ROC Clinic is a private healthcare organisation located in the heart of Harley Street's medical district in London and Aberdeen, Scotland. The clinic offers Primary and Secondary Care Services with a focus on Rapid Access, Rapid Diagnosis, and Treatment, catering to both Occupational Health and Private Health needs. ROC Clinic provides bespoke healthcare services to individuals through ROC VIP.
Role Description
This role is a full-time permanent position and would ideally suit someone with previous training in accounting / finance and experience in customer facing role. Previous experience in either the Healthcare or Hospitality Industry is desirable but not a must.
The Finance Officer is a part – front facing role undertaking billing, quotes and on the day cash collection, and part – Finance supporting role in the Finance Department. Credit control is also part of this role.
The key objectives of the role are:
I.Ensuring all activity is billed and cash collected on the day.
II.Maximising booked revenue and providing an excellent customer service.
III. Monitor and continuously improve the revenue cycle operational efficiencies
Qualifications and Key attributes
* Analytical Skills and Communication
* Invoicing and Accounting experience
* Background in Finance
* Strong attention to detail and organizational skills
* Proficiency in financial software and Microsoft Office
* Ability to work independently and as part of a team
* Relevant certification in Accounting or Finance is a plus
* Highly presentable with excellent customer service skills and interpersonal skills
* Previous experience in managing fast paced environments and multitasking.
* Preferred experience in managing payments and billing in a private healthcare environment and sound knowledge of health insurance providers.
Duties and Responsibilities
·Undertaking patient, insurer, corporate & other 3 rd party client billing
·Overseeing pre-payment and bookings function daily
·Setting up membership payments; work with the wider team to ensure adequate controls are in place.
·Communicating with health insurers, corporate clients, 3 rd parties to ensure pre-approvals, letters of guarantees, purchase order numbers have been issued ahead of appointments
·Ensuring all necessary information collected before an appointment such as identification, verification of ID, insurer cards, insurer / payment agreements etc
·Issuing quotations as necessary
·Undertaking Credit Control
·Correctly coding diagnoses and procedures as required.
·Promptly reporting issues with day sales, non-conformances, missed cash collections and pre-payments.
·Identifying patient reimbursement issues, ensuring that claims, denials, and appeals are efficiently processed, and resolving billing-related issues
·Supplier invoices reconciliations, where items are rechargeable to clients. Ensuring all items have been charged.
·Efficiently managing patient complaints in respect of billing and on the day collections.
·Supporting the finance team undertaking price list management, cost analysis, or general support with AP.
·Undertake other duties as may be required, within the finance team or otherwise, in line with the incumbent’s skills, knowledge, abilities, and personal development opportunities.
For further information about this role, please apply via linkedin with a copy of your CV.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Finance and Sales
* Industries
Hospitals and Health Care
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