About the Role
We have an exciting new position for a Team Leader to join our Technical Services team at the Warner Bros. Studio Tour London – The Making Of Harry Potter (WBSTL).
Our Technical Services department maintains all show‑related aspects of the Studio Tour, including lighting, sound, video, sets, props, show control, and associated hardware and software, ensuring the tour operates to the highest standards and follows industry best practice.
Responsibilities
* Lead and manage the Technical Services Team, ensuring all show‑related systems across the Studio Tour are maintained to the highest operational and presentation standards.
* Support the delivery, maintenance and continuous improvement of all show systems.
* Provide senior technical support and guidance to the technical team, ensuring technical best practice is followed in the maintenance, installation and operation of tour assets.
* Work collaboratively with filmmakers and creative stakeholders to retain knowledge of set build and maintenance and ensure this is embedded into ongoing technical operations.
* Deputise for the management team as required, representing the department and ensuring continuity of technical leadership.
* Maintain operational competency across all technician roles, leading by example to support operational delivery and ensure team resilience, credibility and continuity.
* Promote and maintain a strong health and safety culture within the Technical Services Team, including compliance for risk assessments, safe systems of work, RAMS and relevant legislation.
* Champion show quality and guest experience by proactively identifying, reporting and resolving technical issues that may impact presentation standards.
Qualifications and Experience
* Proven track record of four or more years in a similar technical maintenance role within the entertainment, theatre, attractions or live experience industry.
* Detailed understanding with demonstrable technical and maintenance expertise of show technical systems including show control and networked lighting systems.
* Familiarity with electrical systems and wiring.
* Previous experience working within an operational and customer‑facing environment with significant numbers of the general public on site.
* Previous experience successfully supporting the management and development of team members (advantageous).
* Up‑to‑date working knowledge of relevant statutory and legislative regulations.
* Practical knowledge of Health & Safety regulations and safe working practices, including production of risk assessments, method statements and standard operating procedure policies.
* Strong IT skills with a sound working knowledge of Microsoft Office.
* Ability to collaborate effectively with others to support the wider aims of the business, whilst remaining flexible and adaptable within a dynamic and demanding operational environment.
* Proven organisational and planning skills.
* Understanding of work order / facilities management systems and workflows.
* Proficiency and knowledge of workshop machinery, processes and health and safety.
* Training in temporary electrical systems (BS7909), IOSH qualification, working knowledge of ADIPS and HSG175 standards.
* Engineering competency across electrical, mechanical and pneumatic systems.
* IPAF 3a/3b and forklift certification.
Working Pattern
This is a full‑time position averaging 40 hours per week. The role operates on a mix of early, mid and late shifts, including weekends and overnight shifts for maintenance works.
Onsite Working
All working hours and days will be carried out on site at the Studio Tour location, subject to applicable laws and reasonable notice if changes are necessary.
Equal Opportunity Employer
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you are a qualified candidate with a disability and require adjustments or accommodations during the job application and/or recruitment process, please visit the relevant instructions.
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