Finance & Complaints Administrator
?? Liverpool City Centre ?? Monday - Friday, 9:00am - 5:00pm ?? £25,000 per annum
Contract type: Temporary
We are currently recruiting for a Finance & Complaints Administrator to join a well-established and professional organisation based in Liverpool City Centre.
This is a fantastic role for someone who is available immediately and looking to gain further experience in administration roles within the finance/compliance.
The Role
You will play a key role in supporting the finance and compliance function, ensuring customer cases are handled accurately, professionally and within regulatory guidelines.
Key Responsibilities
Managing customer and solicitor complaints and queries, providing clear, professional and timely responses
Reviewing and verifying customer documentation to ensure accuracy and regulatory compliance
Monitoring and managing shared inboxes, prioritising cases effectively
Investigating and processing commission-related complaints, liaising with internal departments where required
Updating and maintaining customer records, ensuring data accuracy and adherence to data protection standards
About You
Strong administrative experience, ideally within finance, legal or a regulated environment
Excellent written and verbal communication skills
High attention to detail and accuracy
Confident managing multiple cases and prioritising workload
Professional, calm and solutions-focused approach
What's on Offer
£25,000 salary
Monday to Friday, 9-5 hours (no weekends)
Central Liverpool location with excellent transport links
Supportive and professional working environment
If you're looking for a stable, office-based role where accuracy and professionalism are valued, we'd love to hear from you.
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