Location
Swindon / Wiltshire
Other Locations
London / Greater London
Salary
£35,000
Contract
Permanent (Full Time)
Reference
510
Closing Date
03 October 2025
Job description
Are you ready to take on a dynamic and rewarding challenge in the fast-paced world of Mortgages CIO?
We're looking for a Business Analyst to join our team within the Home Residential Mortgages Value Stream, where you'll work across a diverse range of products and systems, including:
* MSWeb – Customer-facing mortgage journeys
* MSAPI – Back-end Mortgage services to enable decision making
* MSO – Colleague-facing mortgage sales application
* Mortgage Modeller – Colleague-facing advice tools
What's on the roadmap?
Exciting deliverables are ahead, including:
* Customer self-serve document upload functionality
* Full self-serve mortgage application journey
* Customer experience tracking tools
* Introduction of Interest only offerings
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. Whilst these locations are where we are primarily looking to fill the role, if you're an internal applicant based in a different location, we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you'll be doing
* As a Business Analyst you'll be working on a variety of initiatives from inception to completion alongside peers. This involves you utilising tools and techniques to support, plan and manage initiatives to meet objectives and goals.
* You'll be using your own initiative in this role and required to work with a pro-active mindset and an aim to identify, escalate and resolve issues and risks.
* As a Business Analyst you'll strive for continuous development in your work, identifying areas for improvement throughout the lifecycle of an initiative with Nationwide Customers experience taken into consideration.
* Collaboration is vital in this role; you'll be working within a cross-functional team, as well as various business stakeholders and subject matter experts. Working with a variety of stakeholders means time management and clear communication are key attributes for the successful applicant.
* As the role is based within a change initiative environment it will require you to make well thought out decisions and hold accountability for your methods, as there will not always be clearly defined direction. Therefore, we are looking for an individual who can think on their feet and demonstrate good problem-solving skills.
About you
* We'd love you to have the ability to ask questions, enabling you to understand technical discussions and issues, and then be able to relay this information back to the relevant stakeholders.
* You'll have confidence in creating communicative, trusted, and collaborative relationships with stakeholders across the Society.
* You'll bring excellent communication skills both written and verbal, with the ability to challenge and influence where required.
* Understand business processes and how technology supports business change.
* If you don't have already, you'll be able to learn how to understand business requirements and translate content into meaningful solutions.
* You'll have good problem-solving skills, with the ability to approach things from different perspectives and produce options.
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
* Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
* Say it straight - We are brave in speaking out and saying what we think – we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
* Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
* Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
The extras you'll get
There are all sorts of employee benefits available at Nationwide, including:
* A personal pension – if you put in 7% of your salary, we'll top up by a further 16%
* Up to 2 days of paid volunteering a year
* Life assurance worth 8x your salary
* A great selection of additional benefits through our salary sacrifice scheme
* Wellhub – Access to a range of free and paid options for health and wellness.
* Access to an annual performance related bonus
* Access to training to help you develop and progress your career
* 25 days holiday
What to do next
If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.