Posted: 15 June
The role
Your new role We're looking for an experienced Service Designer contractor who can quickly embed into multidisciplinary teams and design or improve end‑to‑end public services. This role suits someone comfortable working in complex environments, shaping services across digital and non‑digital touchpoints, and making progress where problems are not yet fully defined.Strong communication skills are essential. You'll need to communicate clearly, confidently and adaptively - whether working day‑to‑day with delivery teams or influencing senior stakeholders.What we need them to do Design and improve whole services by understanding user needs, organisational constraints and policy intentTake ownership of service journeys, mapping current and future states and identifying opportunities for improvementUse research, data and insight to inform decisions and iterate designsWork closely with researchers, product managers, content designers, developers, policy and delivery colleaguesCommunicate effectively within teams, contributing positively to team dynamics and decision‑makingWork confidently with stakeholders, facilitating conversations, managing differing perspectives and building shared understandingFacilitate workshops and design sessions that help teams and stakeholders align and move forwardClearly articulate design decisions, trade‑offs and rationale - verbally and visually - even when things ar...
