The Senior Programmer Analyst is responsible for the maintenance, analysis, development, and support of the university’s enterprise systems and integrations, including Ellucian Colleague. This role works closely with end-users and other team members and will apply analytical techniques and procedures to understand and translate business requirements into high-quality technical solutions. In addition to technical responsibilities, the role requires providing ongoing, daily support to non-technical users and fostering collaboration across university departments. This position reports to the Director of University Systems and works in collaboration with a highly experienced and service-oriented team of IT professionals that are actively engaged with all aspects of the university. This position is eligible for remote work. DUTIES AND RESPONSIBILITIES (including, but not limited to) : Essential Duties: Provide high-level problem-solving, support, and analysis of the university’s technical processes and applications Independently lead workgroup meetings for assigned departments and facilitate and support efforts arising from the workgroups Research, design, develop, implement, and maintain new or existing integrations, systems, or customizations Assist with installation, administration, and upgrades of the university’s enterprise systems Create and maintain technical documentation and best-practice guidelines for application usage Collaborate with departments and vendors to troubleshoot production problems related to the university’s enterprise systems Serve as technical lead and/or team member on concurrent projects Perform full reporting lifecycle support and data management work Provide programming and technical support to business analysts as needed Secondary Responsibilities Stay current with emerging technologies through self-directed learning and by attending relevant conferences or courses, fostering professional growth while supporting and advancing the university’s technology objectives. Any other duties appropriate to the grade of the post as required by this role MINIMUM QUALIFICATIONS (education/training and experience required) : Required: Bachelor’s degree plus 5 years of experience in high-level programming (or equivalent combination of education and experience) Proficiency in integration technologies (e.g., RESTful APIs, web services, workflows) Professional experience in data analysis, problem solving, and report writing Strong knowledge of SQL and relational databases Excellent interpersonal and customer service skills and excellent oral and written communication skills Experience creating and maintaining user documentation Ability to work independently and collaboratively, including working with remote teams Ability to self-organize and identify and execute tasks with a minimal degree of day-to-day supervision Highly organized, flexible, and capable of managing multiple tasks simultaneously Preferred: 5 years’ experience with Ellucian Colleague programming and support. Experience implementing and maintaining vendor-developed administrative systems in higher education Prior work experience in or with academic institutions. PHYSICAL REQUIREMENTS AND/OR UNUSUAL HOURS: Ability to sit and use a computer for extended periods Usual office environment; high-level of interaction with others in-person, electronically, or via telephone Remote work is available May require occasional evening, weekend, or irregular hours based on project needs or University programs All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law. Widener U niversity is committed to fostering an inclusive community in which faculty, staff, and students from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. We are an equal opportunity employer and are committed to providing equal educational and employment opportunities for all persons without regard to age, color, national origin, race, religion, disability, veteran status, sex, sexual orientation, gender identity, genetic information, or status as a protected veteran. Some positions may be eligible for a hybrid or remote work arrangement that may include a partially or fully remote work location, consistent with Widener’s Flexible Work policy. Widener University, an independent, metropolitan, doctoral-intensive university, connects curricula to social issues through civic engagement. Dynamic teaching, active scholarship, personal attention and experiential learning are key components of the Widener Experience. Located in Chester, PA, Widener's main campus is nestled between Philadelphia, PA and Wilmington, DE, with Law Schools located in both Harrisburg and Wilmington. For more information about the university, please visit our website at www.widener.edu. E OE M/F/V/D