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N.B. This role does not come with relocation assistance, therefore candidates must be currently based in the UK in order to be considered.
12 MONTH FTC - Product Manager (Cars > Manage and Support > Post Book web)
About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.
Post Book experience is owned by the Support my Booking team - who do what it says on the tin! Once the customer has selected and booked their rental car, along with insurance or ancillary products, this team is tasked with ensuring the customer has everything they need for a successful pickup, rental and drop off. For example, reminding them what paperwork to bring to the desk as well as connecting them to our Help Centre and Customer Service when they need additional assistance.
Role Description:
We're looking for a highly motivated and experienced Product Manager who is customer-obsessed, thrives in a fast-paced, collaborative environment, and is passionate about app product innovation. Reporting to a Group Product Manager, you will oversee the Support my Booking team.
Over the course of this role, you'll have the opportunity to:
* Design and implement A/B experiments
* Solve critical challenges affecting successful car rental pick-ups
* Reduce the number of customers who have imperfect rentals
This role is ideal for strategic thinkers with an analytical mindset. You'll design, develop, and implement products based on user needs, aligned with our group strategy and product missions. You'll be committed to delivering creative solutions that enhance traveller experiences while identifying opportunities for continuous improvement.
Key Job Responsibilities and Duties:
To drive meaningful change in a fast-paced environment, you will:
* Develop a deep understanding of current and future traveller needs
* Stay informed on industry trends and emerging technologies
* Work closely with the Group Product Manager and stakeholders to refine your product area's overall strategy
* Own the roadmap, setting objectives based on strategic goals
* Lead the end-to-end delivery of products within your area, collaborating with UXR, Analytics and Operational teams
* Build strong relationships with engineers, designers, architects, and testers to develop and deliver traveller-centric features
* Ensure the team has well-defined epics and user stories, delivering them efficiently while iterating quickly based on feedback
* Make feature trade-offs and prioritisation decisions, balancing traveller needs with technical considerations
* Clearly communicate the team's work and progress to senior stakeholders and product leadership
Qualifications & Skills:
* Proven experience in product management within an agile environment
* Strong understanding of agile methodologies and UX design principles
* Data-driven mindset, with expertise in using quantitative and qualitative methods to identify product opportunities and validate ideas
* Excellent analytical skills, including writing user stories and documenting technical requirements
* Outstanding communication skills - able to clearly articulate complex ideas, strategies, and technical details to a diverse audience up to director level
* Proven track record of problem-solving and developing creative solutions
* Experience leading successful product discovery processes
Desired Skills
* Experience working with data and SQL
* Familiarity with design tools such as Figma and Miro
* Familiarity with Jira for agile development and delivery tracking
* Familiarity with monitoring and analytical tools such as Kibana and Grafana
* Previous experience working closely with Customer Services
Benefits & Perks - Global Impact, Personal Relevance:
Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:
Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
* Hybrid working including flexible working arrangements
* Industry leading product discounts - up to €1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
Diversity, Equity and Inclusion (DEI) at Booking.com:
Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech."
We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
Application Process:
* Let's go places together: How we Hire
* Your recruiter will be in touch to discuss the hiring process with you and interview stages to expect
* This role does not come with relocation assistance.
Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.
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