Convergence Group in Solihull is seeking a Service Delivery Manager to enhance customer experiences and service delivery. You will act as the voice of the customer, drive performance improvements, and manage critical relationships.
The ideal candidate has over 5 years in IT or Telecom customer service, showcasing strong emotional intelligence and communication skills. Benefits include a salary of £40,000 - £60,000, 33 days holiday, and a hybrid working model.
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