Job Description
At YBS, we’re here to do what’s right. Not just for our members who use our savings and mortgage products. But for our communities, our society, and our world. And it all begins with our people.
We’ve created the kind of workplace where you can make a difference. It’s somewhere you can put purpose ahead of profit. Where you can balance commerciality with conscience. Where you can focus on growing, developing, learning, and progressing. Where you can be your best.
And where you can do the right thing - for you, your career, and your future.
About the role
In this rewarding role you will be afforded a real opportunity to progress your skills, your career and will be suitably rewarded as you grow in your role.
1. Provide excellent customer service by being the first point of contact for our mortgage intermediaries, managing inbound calls on behalf of the lending department
2. Ensure you give accurate case updates whilst working closely with the underwriters to make sure we are delivering a seamless customer experience.
3. Provide support to other areas of the YBS as needed, growing your wider skills and experience as you do
About you
Customer service experience is also important, as you’ll play an important part in helping us provide the best possible service to our customers. And because things can change fast and often, you’ll have excellent attention to detail, lots of resilience, and a genuine ability to take setbacks in your stride.
4. Excellent communication skills
5. Good listening skills and the ability to effectively build relationships
6. Be resilient and confident in your knowledge when speaking with customers and stakeholders
About us:
7. At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
8. Flexibility – We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
9. Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
10. Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
11. We offer lots of fantastic rewards that you can make the most of in and out of work, including:
12. Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
13. Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
14. Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
15. Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
16. My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.