About Coolr
We’re an independent social media agency and team of creatives, social experts, content publishers and change makers. Completely wired into popular culture, our work connects brands with their audiences at scale. With clients such as Burger King, Lidl, Deliveroo and Compare the Market, our aim is to be the biggest social agency in the world.
We are growing rapidly. In 2026, we have ambitious plans to become the stand‑out social agency in the UK, the US, and beyond. We have a strong platform for growth and have made great strides forward – now we really want to take things to the next level.
About The Role
We’re looking for an experienced Social Insights Manager to join our Strategy team and help turn social data into clear, actionable insight.
The job
* Collating and processing high volumes of social‑first performance data (engagements, CTR, CPRs, etc.)
* Monitoring and reporting on performance, both from a campaign perspective and for always‑on activity
* Distilling clear actions and insight through the data, making recommendations and presenting findings in a client‑facing manner
* Crafting clear performance analysis and narratives in reporting
* Working closely with a team of strategists to develop data‑driven work for current clients and new business prospects
* Assisting account teams on reporting for ad hoc reports and monthly/weekly reports
* Creating social dashboards to help aid and manage reporting across the agency—client‑specific and updated in real time to pull results efficiently
* Developing an agency proposition on reporting and "which metrics matter," allowing us to advise our clients in the best way possible
* Creating data‑driven insights for the agency and integrating these into white papers and articles for external media outlets
What we are looking for
* Proven experience in a social insights or analytics role within a social, creative, or media agency
* Deep expertise in building custom Sprinklr dashboards and automated data pipelines to ingest, process, and unify organic and paid social performance data
* Advanced Excel skills, including pivot tables, complex formulas, and trend and performance forecasting
* Strong experience building and analysing customer audience segments within consumer insights platforms, using hypothesis‑led analysis to drive insight
* Proficiency across a wide range of social listening and reporting tools, including Brandwatch, Sprinklr, Rival IQ, and similar platforms
* Confidence using native social platform analytics and ads tools, such as Meta Ads Manager, Facebook Ads Manager, TikTok Insights, and equivalents
* Experience with audience and market insight tools, including GlobalWebIndex, Statista, Answer the Public, and related sources
* Able to provide technical and analytical support to marketing, analytics, and strategy teams—helping interpret data, design experiments, and translate findings into action
* Comfortable partnering closely with strategy teams to develop scalable templates for monthly reporting, QBRs, and annual reviews grounded in robust data analysis
* Passionate about social media, brands, and communications, with a strong grasp of emerging platforms, analytics methodologies, and privacy regulations
* Highly organised and able to work to tight deadlines, with natural curiosity about brands, culture, and how the two intersect
A Coolr Offer
* A benchmarked salary reflective of your experience and in line with our salary bandings
* Hybrid working: 3 days in the office and 2 from home
* 25 days annual leave
* Two weeks work from anywhere
* Birthday day off – an extra day to celebrate your big day
* Wellbeing day off – an extra day with a £50 voucher to support your wellbeing
* Free breakfast, snacks and drinks in the office
* Private healthcare cover, cycle to work scheme, tech scheme and more
* Weekly socials, book club, social club and more to come
* Dog friendly office
Coolr Culture
We are one team. Regardless of what you work on at the agency, we will help and support each other on everything. The goal is to turn our clients into rockstars by creating ground‑breaking, award‑winning and impactful campaigns for them. The team culture is to push out of our comfort zones to strive for excellence whilst allowing everyone to embrace their true selves and tap into their potential.
Coolr DE&I
Our approach to DE&I at Coolr is simple: create a safe and inclusive environment for people to be authentically themselves. By embracing this culture, it gives space to people to be more creative, innovative, and successful which will drive us in our mission of becoming the world’s best social media agency. Whilst we are proud of our current position and the work we do to support a thriving and diverse workplace, we always know we can do more to not only create change here at Coolr, but in our industry as a whole.
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