Customer Service Coordinator
OA are recruiting for a Customer Service Coordinator to join our client’s dynamic and growing team within a leading distribution company in the fashion accessory and travel goods sector.
Location: Elstree, Borehamwood
Hours: Monday to Thursday 9:00 – 17:30, Friday 9:00 – 17:00. Office based.
Salary: £26,000 - £28,000 per annum
Benefits:
* 23 days holiday + bank holidays
* Company pension
* Employee discount
* Free on-site parking
Key Responsibilities:
* Manage customer emails, orders, and repair paperwork efficiently and accurately.
* Keep customer databases updated for accurate information flow.
* Handle customer queries regarding after-care, repairs, product details, and stockist information.
* Oversee repair-related issues from start to finish, including paperwork and coordination.
* Provide updates to customers on orders, repairs, stock, and pricing.
* Proactively contact customers with sales information to promote business growth.
* Support sales, design, and warehouse teams by sharing information and assisting with tasks.
* Perform administrative duties such as order processing, invoicing, stock updates, filing, and photocopying.
Skills and Experience:
* Positive attitude, conscientious, team player.
* Experience in a similar role preferred; retail experience beneficial but not essential.
* Organised, adaptable, and hands-on.
* Attention to detail and good administrative skills.
* Effective time management to handle requests promptly.
* Excellent written and verbal communication skills.
* Proficient in Word, Excel, Outlook; knowledge of Opera system is a plus but training provided.
If interested, please apply online with your CV.
#J-18808-Ljbffr