We are currently recruiting on behalf of our client for the position of Vehicle Service Advisor at their reputable franchise-approved car dealership in Cardiff. This is a fantastic opportunity for an experienced and professional Vehicle Service Advisor to join a well-established dealership group with over 60 years of industry presence. The successful individual will play a key role in delivering exceptional customer service and ensuring smooth workshop operations.
Benefits:
Basic salary of up to £29,500 per annum, dependent on experience
On-target earnings of approximately £35,000 per annum, based on customer service performance
22 days annual holiday allowance, plus 8 bank holidays
Holiday entitlement increases with length of service, up to 25 days
Workplace pension scheme
Staff purchase discounts on cars, parts, servicing, and labour
Manufacturer-accredited training programmes
Expenses paid for bi-annual staff events, including summer and Christmas celebrations
Opportunities for achievement incentives and meal events
Long-term career progression within a reputable, multi-franchise dealer groupDuties of a Service Advisor:
Manage workload effectively alongside fellow Vehicle Service Advisors to ensure timely service delivery
Liaise extensively with the workshop to monitor work in progress and update customers
Ensure high levels of customer satisfaction through excellent communication and service
Up-sell additional products and services where appropriate to maximise sales opportunities
Allocate tasks efficiently to meet customer deadlines and maintain department productivity
Maintain accurate and complete customer records using dealership management systems
Support the Service Manager to uphold dealership standards and procedures
Assist in managing customer appointments, ensuring all customer expectations are met or exceeded
Handle customer inquiries and resolve issues promptly, delivering a professional customer experience
Maintain vehicle service records and ensure compliance with manufacturer standardsRequirements of a Service Advisor:
Proven recent experience as a Vehicle Service Advisor or in a similar automotive customer service role
Strong communication and organisational skills, with the ability to handle a busy workload
IT literacy, preferably with experience in Keyloop or similar dealership management systems
Ability to deliver exceptional customer service and build strong client relationships
Full UK driving licence with minimal points
Professional attitude and a proactive approach to work
Ability to up-sell additional services and promote dealership offerings effectivelyContact Consultant Harry Thaxton-Woodcock, Automotive Recruitment Specialist at Perfect Placement covering Cardiff and South Wales, today to discover more about this fantastic opportunity.
Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career