Role: Ticketing Operations Manager
Hours: Full time, 35 hours per week plus all matchdays (time in lieu after 5 matchdays)
Location: American Express Stadium, Brighton, BN1 9BL
Contract Type: Permanent
Deadline Day: 10th July 2025
About Brighton & Hove Albion FC
We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.
Help us deliver a world-class ticketing experience
We are looking for a ticketing operations manager to play a key role in all event setup across all commercial areas, including but not limited to general admission and corporate areas for men’s first team, women’s first team and development squad fixtures, as well as other club run events at the stadium, fan zone or external venues. You will help ensure the club remains at the forefront of technical innovation in ticketing operations. You will also be the primary point of contact for third parties hiring the stadium for other ticketed events such as assisting with setup, testing and delivery for UEFA Women’s Euros and Rugby World Cup.
On a matchday you will oversee the key systems including ticketing and access control, ensuring supporters smooth entry to the stadium.
About you
Our ideal candidate will have excellent knowledge of ticketing systems available in the market, along with back-office experience in ticketing, access control, and payment systems. This role also involves team management, so previous experience leading staff in a customer service environment is essential. Strong management skills are a must, including the ability to motivate and support staff under pressure.
Our values are essential to our success
Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:
- Treat People Well
- Exceed Expectations
- Aim High. Never Give Up
- Act with Integrity
- Make it Special
How we say thank you
In appreciation for your hard work and dedication, we are pleased to offer you a range of additional benefits, including but not limited to:
- Complimentary breakfast and lunch at both sites
- 23 days holiday rising with length of service (pro rata for part time staff)
- Rewards platform, which includes access to 900+ retailers, a wellbeing centre and more!
- Enhanced family policies
- Access to a gym and padel court at our training ground
- Priority access to match tickets and access to free WSL tickets for 2025/26 season
- In-house training programme and CPD opportunities
- Exclusive discounts and benefits from our partners and local businesses
Our commitment to EDI
We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact the team.
Safeguarding is part of everything we do
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.
This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK