Summary
A fabulous starting role in administration with opportunity to progress through the organisation. Competitive salary.
Wage
£13,741 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Apprenticeship minimum wage for the first 12 months in learning, thereafter national minimum wage for age within HMRC guidelines, where required.
Training course
Business administrator (level 3)
Hours
Monday to Friday, 9.00am to 5.00pm (1 hour paid lunch per day). Applicant can opt to work 30-40 hours per week, upon discussion with Director.
35 hours a week
Start date
Monday 9 March 2026
Duration
1 year 9 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The position available is an apprenticeship for an office administration assistant, the duties involved are briefly outlined below, but are not limited to:
* To answer phone calls and distribute calls to the correct department or persons in the office.
* To communicate and correspond professionally with clients.
* To be able to use computer software to input data collected on site from surveyors into various databases, spreadsheets, etc.
* To input data into Client specific databases via web portals.
* To schedule surveyor/analyst appointments, liaise with tenants via telephone and letter and ensure appointments are booked in accordance with the Contracts and that Surveyors/Analysts works on site are maximised.
* To oversee the smooth running of various contracts in accordance with the policies and procedures set out by the company.
* To manage all associated contract documents including KPI's, survey logs etc, and ensure all reports are delivered within the contracted timescales.
* To communicate well with Office manager, Contracts managers and higher authorities, thus ensuring that all works are issued correctly, and invoiced monthly, or as per the specific contract requirements.
* To communicate with site staff (surveyors and analysts) and in-house laboratory staff and plan drawing staff. Thus, to highlight when samples and plans are overdue to avoid delays in report issue.
* To carry out any other general office duties daily, such as scanning, photocopying, shredding of confidential data, etc.
Where you'll work
UNIT 13
INTERNATIONAL BUSINESS PARK
CHARFLEETS ROAD
CANVEY ISLAND
SS8 0SG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CROWN VOCATIONAL TRAINING LIMITED
Training course
Business administrator (level 3)
What you'll learn
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
You will have remote teaching and learning via Teams, supported with an online learning platform. You will be supported to End Point Assessment and upon passing the programme, will achieve Business Administrator Level 3 (Advanced) with either Distinction or Pass.
Requirements
Essential qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Team working
* Initiative
* Patience
Other requirements
Located on a busy industrial working site Vacancy may close earlier than closing date as role needs to be filled immediately.