Why Search?\nSearch are one of the UK's leading recruitment agencies, with a successful hiring rate of 80%, they placed over 60,000 candidates last year.\n\nSearch are looking to expand their Digital Team by recruiting an IT Support Analyst Apprentice! This apprentice will work towards an SCQF Level 8 Qualification based in their Glasgow office. \n\nSalary: £18,000 per annum\n\nWorking hours: Monday to Friday, 9am â 5:30pm\n\nBenefits:\nâ¢\t22 days holiday (increases each full calendar year to a maximum of 26 days)\nâ¢\t8 bank holidays\nâ¢\tFlexHolidays â buy and sell up to 5 days based on FTE\nâ¢\tAuto enrolment pension\nâ¢\tDeath in service benefit\nâ¢\tEmployee Assistance Programme\nâ¢\tCycle to Work scheme\nâ¢\tVodafone friends and family discounts\n\nFuture prospects:\nPotential of a full-time role on completion.\n â¢\tProvide 1st line IT support to end-users, responding to incidents and service requests via the service desk ticketing system and telephone calls\nâ¢\tAssist with 2nd line support tasks under supervision, escalating issues where appropriate\nâ¢\tDiagnose and troubleshoot common hardware and software issues on desktops, laptops, printers, and peripherals\nâ¢\tAssist with Microsoft 365/Office 365 administration including: User account setup and password resets as well as email and mailbox troubleshooting\nâ¢\tUsing Microsoft Inturn you will assist with device enrolment, compliance check and troubleshooting of mobile and endpoint devices\nâ¢\tYou will be responsible for providing support through SharePoint including user access and permissions and documenting library and sync issues\nâ¢\tYou will be responsible for logging, tracking and updating incidents and requests through a ticketing system\n What do they need from you?\nâ¢\tKeen to learn\nâ¢\tGood communication skills\nâ¢\tPositive, reliable and professional\n\nImportant information:\nThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.\n\nStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.\n\nOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.\n\nIf you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!\n\nPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.\n