Job Description
Fluent German speaking IT Customer Service Analyst
Location: London (Hybrid)
Salary: £29,400 - £33,000 (depending on skills and experience)
We’re looking for a German speaking IT Customer Service Analyst to focus on implementing effective support solutions for media publishers, public figures, and creators to connect with their communities. This role sits within the Partner Support Strategy team, which oversees the optimisation of support processes, tooling, and enablement for strategic partners across leading social platforms.
This is an operations-heavy role and you'll serve as a key point of contact between internal and external stakeholders, so we're ideally looking for a self-starter who thrives on process improvement, has excellent attention to detail, and enjoys solving complex problems in a fast-paced environment.
We're looking for:
1. Fluency in both written and spoken German
2. Experience working in a similar role within operations, support, or a related function
3. Avid Facebook and Instagram user with knowledge of both products - as a user and creator or publisher
4. A highly organised, process-oriented problem-solver with strong communication skills