Job Title: Mobile & Outreach Driver Library Customer Advisor
Salary: £12,791.50 - £12,994.20 per annum
Hours: 18.5 hours per week (based on 2.5 days per week, with occasional Saturdays)
Location: Mobile in Worcestershire (home base: Malvern Library)
Team: Libraries
Status: Permanent
Overview
Worcestershire Libraries are recruiting for an exciting new opportunity. The role of the Outreach and Mobile Driver & Library Customer Advisor is diverse and dynamic, delivering services across the county using our new electric Mobile & Outreach Library Hub vehicle.
Responsibilities
* Drive the Mobile Library Hub, visiting community events, schools and other locations to provide outreach services.
* Support the regular Mobile Library Service, ensuring smooth operation and timely delivery of resources.
* Engage with residents, raising awareness of library services, joining new members, and running activities such as storytelling sessions for children.
* Deliver excellent customer service, responding to enquiries and assisting users in accessing a wide range of resources and services.
* Complete required training for the role and vehicle use.
Qualifications & Attributes
* Enthusiastic, energetic, with excellent customer service skills.
* Background in retail, community, education, early years, or library work is desirable but not essential; understanding of customer needs is crucial.
* Ability to work flexibly, including occasional Saturdays for special events.
Benefits
* Great Holiday Entitlement: 26 paid days (pro rata for part‑time) or up to 31 days after five years of service.
* Brilliant Pension Scheme: Local Government Pension Scheme (LGPS).
* Professional Learning & Development opportunities.
* Flexible Working: hybrid options where possible.
Equality & Diversity
The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents.
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