Service Support Advisor
Widnes
£25,929 - £30,505
Fixed Term Contract – 12 Months
Full Time – 37 hours per week
Duration: Fixed Term until November 2026
What You’ll Do:
· Organise and arrange all customer appointments required to support the delivery of the planned works and compliance programmes and stock condition surveys.
· Send all supporting customer communication and keeping a record in relevant CRM and Housing Management systems.
· Raise all work relating to planned works and compliance programmes, raising relevant purchase orders or payments
· Proactive customer communications, keeping customers always informed of progress, liaising with customers and maintenance technicians to amend or reschedule works.
· Monitor the progress of outstanding works, documenting, and escalating issues of no access.
· First point of contact for customer queries regarding the planned investment and compliance work programmes.
What You’ll Need:
· A passion for customer experience and delivering excellent customer service.
· Experience of working in a customer service or customer contact role.
· Ability to follow defined processes and procedures in an accurate and consistent manner.
· Good communication skills (internal and external) demonstrating understanding and support whilst handling/resolving difficult situations.
What You’ll Get:
· 27 day holiday entitlement, plus bank holidays
· Opportunity to buy or sell holidays
· Competitive salary
· Electric Vehicle Salary Sacrifice Scheme
· Flexible and Hybrid working
· Supported training and development opportunities
· Health and Wellbeing Cash Plan
· Competitive Pension Scheme
If you want to work in a role that makes a real impact on improving people’s lives and you know you’d be a great fit, please apply today!
Closing date: 27th October 2025