We have an opportunity for an IT 1st Line Technical Support Analyst to join us to be responsible for delivering a high-quality technology support service providing excellent customer service to all employees of Amplius.
💰Salary: £31,206 per year
📝Contract: Permanent, full time
⏰Your week: 36.25 hours (Monday to Friday 9am– 5:15pm)
📌Location: Hybrid, with a weekly presence in our Milton Keynes office
✨Snapshot of your role
* Ensure that equipment and systems used to provide IT services meet targets for availability and performance.
* Apply proven techniques and procedures to the solution of incidents, problems, and changes. You may contribute to the design, development, commissioning, decommissioning and maintenance of systems and services.
* Provide support on all application systems when required and investigate potential training programme enhancements and develop and maintain the knowledge base to reduce the number of training issues logged.
* Provide telephone, portal and email incident reporting support, ensuring that where possible incident calls are dealt with at the first point of contact.
* Ensure that all documentation and asset records are accurately maintained and that all key changes are communicated to all members of the team.
* Minimises disruption to users’ work activities by taking personal responsibility and accountability for work undertaken, resolving incidents, and carrying out service requests in a timely manner, as well as ensuring planned work is communicated in advance.
🧰Your toolkit for success
* Experience of working in a customer services environment.
* Experience of working in an IT department or similar operational support role.
* Demonstrate a knowledge of key IT support principles.
* Demonstrate high standard of customer communication skills.
* Organised and efficient in fast paced environment.
* Ability to resolve technical issues and communicate in a non-technical language.
* Strong ICT problem solving skills.
Please read the attached Job Description before applying so you get the full scope of the role.
🚨Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Closing: 25th January 2026
Interviews: TBC
🚫We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
Have questions? 🧐Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrums!