Job title: 1st Line Support Technician
Salary: up to £29k
Location: Cambridge
My client is a driven and successful company, and they are looking for a 1st line support Technician to join their team. This role requires someone who is process orientated, effective and has the ability to build rapport with their clients. They are a great company who are willing to invest time in their staff to be successful, they are looking for someone who has a previous background in IT and is looking for a long-term role. The ideal candidate will be someone who is a team player and a good sense of humour.
Responsibilities:
* Support for PCs and servers remotely and on-site (Win & 2022)
* Installing PCs / upgrading software
* Administration of IP phone systems
* Supporting customer applications
* Setting up email accounts and website hosting
* Support for Mac's remotely and on-site
* Technical skills: Anti-Virus, Disk Space, Memory/CPU, Office 365 Management, VPN Issues
* Connectivity/ Wi-Fi Troubleshooting, Active Directory, Service Cancellations
* IT Solutions & Project Work
Attributes:
* Previous experience working for an MSP or Software house would be desirable
* Team player
* Keen to learn
* Confident communicating over the phone