In this essential frontline role, you’ll support passengers who need extra assistance, guide people confidently through the airport, and make a real difference to how their journey begins.
You’ll be joining one of the UK’s fastest-growing regional airports, committed to employing high-quality people who share their ambition and dedication to excellent customer service. Living their values to Be the Best, Work as One Team, and Do the Right Thing, you’ll help deliver positive, welcoming experiences as they continue to grow and prepare for the next phase of our terminal regeneration.
What Your Day-to-Day Will Feel Like
This is an active, frontline role where you’ll spend much of your shift on the move and at the heart of the airport experience. Your main focus will be assisted travel, helping passengers who need extra support to move through the airport safely, comfortably and with confidence. You’ll guide people through the terminal, support them to and from the aircraft, and respond to a wide range of situations and individual needs. No two days are the same.
Alongside assisting passengers, you’ll support meet and greet services, help manage passenger flows across the site and take shared responsibility for keeping the airport clean, safe, and welcoming under their One Team approach. You’ll be part of a supportive, close-knit team who lo...