Award Winning Hotel and Resort - South Cornwall
Up to £50,000 + Quarterly Bonus
About the Role
We are proud to be partnering with this operation, one of Cornwall’s most iconic 4-star coastal destinations, to recruit a Guest Relations–driven Operations Manager.
As a key member of the senior leadership team, you will work closely with the General Manager to oversee the day-to-day operations of this dynamic resort, ensuring exceptional guest experiences and operational excellence across all departments.
This is a hands‑on leadership role for someone who thrives in a high‑quality hospitality environment and is passionate about delivering outstanding service at every touchpoint.
Key Responsibilities
* Partner with the General Manager to lead daily resort operations
* Provide strong leadership across departments, including:
o Front of House
o Housekeeping
o Maintenance
o Self‑Catering Operations
* Drive a culture of exceptional guest experience and service delivery
* Lead, coach, and develop departmental managers and teams
* Ensure all accommodation and public areas meet consistently high standards
* Oversee operational performance, efficiency, and service quality
* Take ownership of decision‑making and resolve issues proactively
* Manage budgets, labour costs, and departmental KPIs
* Maximise revenue through upselling and cross‑selling initiatives
* Ensure full compliance with health & safety and statutory requirements
* Handle guest feedback and service recovery with professionalism
About You
* Proven experience in a senior operations role within a 4 or 5 hotel or resort
* Strong background in guest relations and service leadership
* A hands‑on, visible leader who leads from the front
* Commercially aware with experience managing budgets and performance
* Excellent communication and team development skills
* Ability to thrive in a fast‑paced, high‑standard hospitality environment
Package
* Salary up to £50,000 per annum
* Quarterly performance‑related bonus
* Opportunity to join a high‑profile, award‑winning resort
* Working in one of the UK’s most desirable coastal locations
Why Apply?
This is a standout opportunity to join a leading hospitality destination in Cornwall, where you can make a real impact on both guest experience and operational performance while working in an exceptional setting.
Interested? Apply now or get in touch for a confidential discussion.
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