Customer Success Team Member Oakham, LE15 The Company At Firechief Global, we have a vision of a world where people can live and work free from the fear of fire. Since developing our first fire blanket in 1963, weve been on a mission to make the world a safer place through trusted, high-performance fire safety products and an outstanding customer experience. Headquartered in Rutland with a Global Distribution Centre in Birmingham, we hold up to half a million products in stock and ready for immediate dispatch. Our extensive network of distributors and partners helps us deliver at pace and scale across homes, workplaces, and industries nationwide. As the UKs fastest-growing fire safety brand, were proud that our products carry leading accreditations, including the BSI Kitemark, LPCB approval, MED certification, CE mark and Apragaz QA. Everything we do is built on quality, reliability and our drive to protect what matters most. We are now looking for a Customer Success Team Member to join us on a full-time, permanent basis, working 40 hours per week from Monday to Friday, between 8:00am and 5:00pm. This role is based at our Oakham office, with the option for hybrid working following successful completion of the probation period. The Benefits - Salary of £26,000 - £30,000 per annum, depending on experience - 23 days holiday (rising to 25 after 3 years service) plus Bank Holidays - Private healthcare contribution - Salary Sacrifice EV Scheme - Modern office environment with a supportive team culture - Cycle to Work scheme - Charity Volunteer Day - Off-site team building events - Free parking - Structured career development path - Ongoing training and professional development This is a fantastic opportunity for a customer service professional to take the next step in their career within a forward-thinking, growing company. With a clear path for progression, structured training, and ongoing development, this role offers the chance to grow your career in a fast-paced, forward-thinking environment. Whats more, youll benefit from a generous benefits package and a workplace culture that values collaboration, recognition, and continuous improvement. The Role As a Customer Success Team Member, you will be a key point of contact for our customers, ensuring that orders, enquiries, and communications are handled efficiently and professionally. Focusing on customer satisfaction and timely delivery of service, you will create quotes using a standard pricing structure whilst collaborating with internal sales teams for larger, bespoke projects or key account orders. A key element of the role involves building relationships with customers to enhance the service they receive and ensure their satisfaction. As the main point of contact, you will grow relationships with existing customers to support repeat business and drive referrals and growth. Additionally, you will: - Utilise multiple online platforms for order processing and management - Co-ordinate with internal teams to ensure accurate order fulfilment - Handle and resolve product issues About You To be considered as a Customer Success Team Member, you will need: - Experience in a customer success or similar role - Experience with CRM systems (HubSpot preferred) - Familiarity with online platforms such as ScrewFix and Amazon - The ability to foster long-term customer loyalty and repeat business - Excellent communication and relationship-building skills - Strong time management and organisational ability - A confident, personable phone manner and attention to detail - Proficiency with Microsoft 365 (Outlook, Excel, Word, Teams) Other organisations may call this role Customer Service Executive, Client Support Executive, Customer Relationship Co-ordinator, Account Manager, Key Account Manager, Customer Experience Specialist, or B2B Customer Executive. All recruitment is strictly handled directly, and as such, we kindly request that recruitment agencies do not get in contact. Webrecruit and Firechief Global are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be. So, if youre ready to grow your career as a Customer Success Team Member, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. ADZN1_UKTJ