Branch Operations Manager
Location: Enfield
Job Type: Permanent
Hours of Work: Monday to Friday, 7am - 4pm
Salary: £40,000 – £45,000 per annum
People Solutions are currently recruiting for a Branch Operations Manager to join our well-established client based in Enfield on a full-time permanent basis.
This is a fantastic opportunity offering a highly competitive annual salary and excellent prospects for growth and career progression within a fast-moving and service-focused organisation.
Benefits
Company pension
Free on-site parking
Progressive company culture with a strong team ethos
Opportunity to work within a well-respected, national business
Modern, clean, and well-equipped working environment
Day-to-Day Duties
Reporting to the Area Operations Manager, the Branch Operations Manager will:
Oversee all branch operations ensuring customer service, delivery, technical support, and installations are delivered to high standards
Achieve KPIs including 95%+ on-time delivery rate, 40%+ NPS monthly, and 100% compliance on audits
Monitor and improve productivity across the team to ensure full daily route execution
Coordinate stock control and PO management, ensuring accuracy in stock counts, movement recording, and financial reporting
Drive continuous improvement in efficiency, customer satisfaction, and cost per delivery metrics
Maintain safety and compliance of the site, fleet, and operational practices, supporting the Health & Safety and Fleet teams
Collaborate cross-functionally with planning, supply chain, customer service, and sales teams
Handle customer complaints and NPS feedback, ensuring rapid resolution and service improvement
Ensure adherence to DVSA standards, maintain fleet records, and control related operating costs
Plan annual leave and staffing effectively to support seasonal business demands
Step in to support with warehouse or delivery activity when needed
Essential Skills
Proven experience managing a logistics, warehouse, or branch operations team
Strong leadership and organisational skills
Excellent verbal and written communication abilities
Commercial awareness with the ability to control budgets and improve cost efficiency
Sound understanding of service operations and planning systems
High level of attention to detail and ability to multi-task
Able to work under pressure and to tight deadlines
Competent in monitoring compliance and health & safety
Desirable Skills
Previous experience within UK logistics, delivery, or distribution sectors
Understanding of route planning, courier management, and fleet maintenance
Knowledge of ERP or route scheduling software
Familiarity with DVSA and industry standards
Training
Full onboarding and paid induction programme
Ongoing training and development opportunities
On-the-job support from experienced leadership team
Compliance and safety training in line with company standards
Contact
If you are ready to take on this exciting opportunity, apply today by clicking the link below or get in touch with our recruitment team to find out more
People Solutions do not charge any of their candidates any fees or request deposits at any stage of the recruitment process
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